IT Field Support Specialist (HT1) (Government)
About The Position
AT&T Global Public Sector is hiring an IT Field Support Specialist to provide advanced Tier 2 and Tier 3 on-site and remote support for IT equipment and infrastructure. The role supports end users and helps maintain reliable, secure connectivity through hands-on troubleshooting, installation, maintenance, documentation, and user training. The position is located in Columbia, Maryland, requires office presence at least five days per week, and does not offer relocation. The scheduled eight-hour shift will fall between 6:00 AM and 6:00 PM, as determined by management. The specialist supports computer workstations, servers, printers, peripherals, teleconferencing equipment, fiber-optic and Ethernet cabling, modems, multiplexers, and telephone systems. Work also includes conducting site surveys, documenting configurations, planning hardware acquisitions and installations, supporting network upgrades, preparing installation and test reports, and building specialized interconnecting cables. The role requires a TS/SCI clearance with polygraph, a valid driver's license and acceptable driving record, and eligibility to drive an AT&T company vehicle. The ability to lift and move items weighing up to 50 pounds is required.
Requirements
- High school diploma or GED.
- 1–2 years of relevant IT experience.
- TS/SCI clearance with polygraph.
- 8570 certification.
- Skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
- Experience installing Windows operating systems, software applications, antivirus programs, and security patches.
- Ability to read, interpret, and apply technical manuals and schematics.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
- Expertise with Microsoft Windows 7 and Windows 10.
- Familiarity with Active Directory security and policies.
- Proficiency in providing remote end-user support.
- Strong analytical and problem-solving skills, including the ability to manage complex technical issues independently.
- Strong verbal and written communication skills.
- Strong organizational and time-management skills, ability to prioritize, and ability to work with minimal supervision.
- Valid driver's license, acceptable driving record, and eligibility to drive an AT&T company vehicle.
- Ability to lift and move items weighing up to 50 pounds.
- Availability for an eight-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management.
Nice To Haves
- Security+ certification is highly preferred.
Responsibilities
- Provide Tier 2 and Tier 3 on-site and remote support for workstations, servers, printers, peripherals, and teleconferencing equipment.
- Troubleshoot, repair, and test hardware to reduce downtime and improve performance.
- Conduct site surveys to assess existing configurations and user requirements.
- Prepare documentation, including diagrams and configuration changes.
- Assess current and future hardware needs, prepare procurement specifications, and develop installation schedules.
- Prepare and deliver site installation and test reports.
- Support network upgrades by installing and configuring hardware and associated cabling.
- Build and install specialized interconnecting cables for site requirements and hardware integrations.
- Train site personnel in the proper use and maintenance of hardware.
- Maintain government- and vendor-manufactured fiber-optic modems, multiplexers, fiber-optic and Ethernet cables, and telephone systems.
- Follow standard operating procedures and use ticketing systems to track and document issues.
- Provide timely support and guidance for end-user connectivity needs.
- Collaborate with IT teams, vendors, and business units on projects and continuous improvement.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement
- Paid time off and holidays, including at least 23 days of vacation each year and 9 company-designated holidays, based on hire date
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage
- Employee Assistance Programs
- Employee wellness programs
- Employee discounts on eligible AT&T mobility plans and accessories, internet and fiber services where available, and wireline phone service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
