IT Field Support Specialist I

Flash Technology Group•Columbia, MD

9d•Onsite

About The Position

TS/SCI with active polygraph required! Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference!

Requirements

High school diploma or GED required.
Minimum of 1- 2 years of relevant IT experience.
Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
Proficient in supporting end-users remotely, providing timely and effective technical assistance.
Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
Must be able to drive a company vehicle as part of job responsibilities.
Ability to lift and move items weighing up to 50 lbs as required.
TS/SCI with active polygraph required.

Nice To Haves

Security+ certification is highly preferred.

Responsibilities

Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.