IT Field Service Engineer

Compass Community

3d

About The Position

Compass Community is seeking a proactive, customer-focused Field Service Engineer to provide high-quality on-site and remote IT support across its residential homes, schools and services in the North Region. The role supports the secure, reliable operation of technology used by colleagues delivering services to children, young people, families and carers. It combines technical work with customer service and requires regular, extensive travel to services across the UK.

The engineer works closely with the Network & Field Operations Manager and the wider IT team to support day-to-day IT services, resolve technical issues, maintain equipment and help colleagues make effective use of technology.

Requirements

• Experience in an IT support or field service role.
• Strong knowledge of Windows 10/11, Microsoft 365 and basic networking.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage a varied workload.
• Commitment to safeguarding, confidentiality and professional conduct.
• Full UK driving licence and willingness to travel extensively.

Responsibilities

• Provide first- and second-line IT support remotely and on-site.
• Install and maintain PCs, laptops, tablets, printers and networking equipment.
• Support Microsoft 365, Windows devices, cloud-based systems and Wi-Fi connectivity.
• Troubleshoot technical issues and carry out routine maintenance and upgrades.
• Support new site setups and IT projects.
• Maintain accurate records and help ensure systems remain secure and compliant.
• Work with colleagues, providing clear, approachable guidance and support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed