IT Field Resource

Ensign Services • Napa, CA

23h • $70,000 - $80,000

About The Position

Ensign Services, Inc. is seeking an energetic IT Field Resource to support facilities in the Northern California area through remote ticket resolution and onsite troubleshooting. The role involves extensive travel to market facilities to help ensure reliable, fully functional IT systems and provide hands-on support to skilled nursing home teams. The ideal candidate resides near Vallejo, Sonoma, or Santa Rosa, California.

The IT Field Resource serves as a trusted IT partner to facility administration, nursing teams, and Service Center staff. The role supports deployment and service of IT equipment, networking and telecommunications equipment, mobile devices, and facility technology systems. It also handles support requests, equipment quotes, equipment returns and warranty requests, project coordination, service-directory updates, scheduling, and expense reconciliation. The position is full-time and exempt, with a salary of $70,000–$80,000 annually depending on experience; it may be eligible for a bonus.

The position supports 24/7 operations and requires 75% or more travel, including driving distances of up to four hours and monthly or as-needed air travel. Work is primarily in office areas, though basements, network rooms, telecommunications rooms, and storage areas may also be involved. The role may involve exposure to workplace hazards and environmental contaminants.

Requirements

• Associate’s or bachelor’s degree in Computer Science, or equivalent hands-on IT field support experience.
• Good troubleshooting methodologies and basic knowledge of the listed operating systems, software, devices, systems, networking, security, mobile device management, and cabling infrastructure.
• Outstanding written and verbal communication skills, including clear communication with end users by phone and email.
• Ability to work proactively with minimal supervision.
• Ability to prioritize, multitask, and work under time constraints.
• Ability to rapidly learn and incorporate new practices and knowledge into troubleshooting and support processes.
• Ability to be flexible and adapt to changing expectations and organizational needs.
• Ability to hold peers accountable and work as a team.
• Extensive travel of 75% or more, including driving distances up to four hours as needed and monthly or as-needed air travel.
• Ability to work in office areas and, when needed, basements, network rooms, telecommunications rooms, and storage areas.
• Pre-employment criminal background screening required.

Nice To Haves

• Five or more years of hands-on IT support experience in environments serving 100 or more users and/or multiple locations.
• Experience supporting multiple facilities as a mobile field technician, visiting one or more sites per day.
• Experience working with multiple vendors, building relationships, and identifying technologies to advance the organization’s technology ecosystem.

Responsibilities

• Serve as an IT partner to facility administration, nursing teams, and Service Center team members, providing the tools and support they need.
• Coordinate the deployment, service, and ordering of IT equipment for facilities.
• Collaborate with teams and vendors to install and support networking and telecommunications equipment.
• Guide facilities through warranty requests and equipment returns.
• Collaborate with Field Operations team members and share knowledge to achieve team goals.
• Manage mobile devices through mobile device management (MDM).
• Respond to Zendesk support requests and prepare equipment quotes.
• Contribute to IT projects by coordinating efforts, communicating progress, and supporting successful outcomes.
• Maintain accurate information in the ServiceNow directory.
• Travel out of market to attend team meetings and culture events.
• Create and adjust monthly schedules as needed.
• Reconcile AMEX and Concur expenses.
• Demonstrate and uphold Ensign’s CAPLICO core values.

Benefits

• Medical, dental, and vision coverage
• Company-provided life insurance
• 401(k) with company match
• Sick and vacation plans
• Professional growth and development through a Learning Management System, training sessions, and seminars
• Potential eligibility for a bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree