Field Resource Specialist

SPAR Inc.•Portland, OR

10d•$50,000 - $60,000•Remote

About The Position

SPAR is hiring a remote Field Resource Specialist to coordinate travel, equipment, and third-party labor and provide support to field teams working across multiple projects and locations. The role focuses on organizing logistics, managing competing priorities, resolving service issues, and helping field operations remain efficient and on track. The specialist books travel, manages equipment and labor requests, responds to field personnel, monitors outstanding requests, and coordinates with internal teams and external service providers. The position also supports quality assurance by reviewing call forms, verifying project photos, and helping maintain service standards. It requires adaptability, strong customer service, attention to detail, and the ability to work independently in a fast-paced, high-volume environment. This is a full-time remote position with an annual salary of $50,000–$60,000. The listed work schedules are 10 a.m.–7 p.m. PST Sunday, Monday, Tuesday, Wednesday, and Friday, or 10 a.m.–7 p.m. PST Sunday, Monday, Wednesday, Thursday, and Friday. Weekend support may also be required when business needs dictate.

Requirements

Customer-first mindset and commitment to responsive, professional service.
Strong organizational skills and ability to multitask effectively in a high-volume environment.
Experience booking travel, including hotels, rental cars, and airline reservations.
Excellent verbal and written communication skills.
Strong problem-solving abilities, sound judgment, and confidence working independently.
Ability to remain calm, focused, and solutions-oriented under pressure.
Attention to detail and commitment to accuracy, accountability, and follow-through.
Flexibility to provide weekend support when business needs require it.
Comfort learning new technology, navigating online platforms, and using internal systems to track requests and coordinate resources.
High school diploma or equivalent.
Proficiency with Microsoft Office, particularly Outlook, Excel, and Teams.
Experience using email, word processing applications, and online tools.
Ability to quickly learn internal software applications used for service tracking, travel management, and resource coordination.

Nice To Haves

Three or more years of experience in customer service, call center operations, travel coordination, retail merchandising, field operations, logistics, or another high-volume, service-focused environment.
Previous experience coordinating hotel, airline, and rental car bookings.

Responsibilities

Book hotels, rental cars, airline reservations, and other travel needs for field team members while following budget guidelines and ensuring accuracy and timeliness.
Partner with Customer Support to respond to requests, answer questions, and ensure field personnel have the resources they need.
Coordinate equipment bookings and fulfill third-party labor requests for field projects and operational needs.
Manage booking changes, complaints, service concerns, and unexpected challenges, identifying practical and timely solutions.
Track outstanding requests, communicate updates, identify potential issues, and keep the Manager informed of progress and resolutions.
Participate in quality assurance initiatives, including reviewing call forms and verifying project photos.
Collaborate with internal departments and external service providers to coordinate resources, resolve issues, and support project execution.
Balance multiple requests, deadlines, and changing business needs while maintaining accuracy and attention to detail.
Identify opportunities to improve processes, adapt to changing priorities, and assist with additional responsibilities as needed.