Field Resource Specialist

SPAR Inc.•Carson City, NV

10d•$50,000 - $60,000•Remote

About The Position

SPAR is hiring a remote Field Resource Specialist to coordinate travel, equipment, and third-party labor and provide support to field teams working across multiple projects and locations. The role focuses on keeping field operations organized and efficient by arranging travel and equipment, responding to field support requests, resolving service issues, monitoring outstanding requests, and contributing to quality control. The specialist works with Customer Support, field teams, management, internal departments, and external service providers, while balancing changing priorities and helping improve processes as needed. The position is remote and involves computer-based work, communication, coordination, and support for field operations. The advertised annual salary is $50,000–$60,000. Work schedules are listed as 10 a.m.–7 p.m. PST on Sunday, Monday, Tuesday, Wednesday, and Friday, or 10 a.m.–7 p.m. PST on Sunday, Monday, Wednesday, Thursday, and Friday. The role may require weekend support when business needs require it.

Requirements

High school diploma or equivalent.
Customer-first mindset and commitment to responsive, professional service.
Strong organizational skills and ability to multitask in a high-volume environment.
Experience booking travel, including hotels, rental cars, and airline reservations.
Excellent verbal and written communication skills.
Strong problem-solving ability, sound judgment, and confidence working independently.
Ability to remain calm, focused, and solutions-oriented under pressure.
Attention to detail and commitment to accuracy, accountability, and follow-through.
Flexibility to provide weekend support when business needs require it.
Comfort learning new technology, navigating online platforms, and using internal systems to track requests and coordinate resources.
Proficiency with Microsoft Office, particularly Outlook, Excel, and Teams.
Experience using email, word processing applications, and online tools.
Ability to quickly learn internal software applications used for service tracking, travel management, and resource coordination.
Ability to perform computer-based work and, as required, sit, stand, walk, bend, speak, hear, see, read, learn, concentrate, and communicate.
Ability to lift up to 50 pounds may be required.

Nice To Haves

Three or more years of experience in customer service, call center operations, travel coordination, retail merchandising, field operations, logistics, or another high-volume, service-focused environment.
Previous experience coordinating hotel, airline, and rental car bookings.

Responsibilities

Book hotels, rental cars, airline reservations, and other travel needs for field team members while following budget guidelines and ensuring accuracy and timeliness.
Partner with Customer Support to respond to field team requests and questions and help ensure field personnel have needed resources.
Coordinate equipment bookings and fulfill third-party labor requests for field projects and operational needs.
Manage booking changes, complaints, service concerns, and unexpected challenges, identifying timely and practical solutions.
Track outstanding requests and action items, provide updates, identify potential issues, and keep the Manager informed of progress and resolutions.
Participate in quality assurance initiatives, including reviewing call forms and verifying project photos.
Collaborate with internal departments and external service providers to manage resources, resolve issues, and support project execution.
Balance multiple requests, deadlines, and changing business needs while maintaining accuracy and attention to detail.
Identify process improvement opportunities, adapt to changing priorities, and assist with additional responsibilities as needed.