IT Field Resource Shreveport/Bossier City Area

PRIORITY MANAGEMENT • Dallas, TX

4d

About The Position

The IT Field Resource performs professional-level IT functions and works closely with nursing homes in the assigned market to help ensure reliable system operations. The role supports facility administration, nursing staff, service center team members, and fellow field operations staff. Duties include deploying, servicing, and ordering equipment; installing networking and telecommunications equipment; processing warranty requests and returns; managing mobile devices; handling Zendesk tickets and equipment quotes; and contributing to projects.

The position is based in the Shreveport/Bossier City area and requires extensive local travel, stated as 75% or more, with occasional travel outside the market. The role operates in a 24/7 environment and may require driving distances of up to four hours, as well as monthly or as-needed air travel. Work is primarily performed in office areas, network rooms (MDF/IDF), telecommunications rooms, and storage areas. Potential exposure includes falls, equipment burns, dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.

Priority Management Group (PMG) provides back-office support to more than 35 facilities across the long-term care continuum, including accounting, compliance, human resources, information technology, legal affairs, risk management, and learning management. The company states that it is an equal opportunity employer and does not discriminate on protected characteristics.

Requirements

• Experience in a comparable IT field support role, such as Help Desk Tier 1, Tier 2, or Tier 3.
• At least 3 years of hands-on experience supporting 100 or more users or multiple locations.
• Demonstrated experience supporting multiple facilities as a mobile field technician, visiting one or more sites daily.
• Proficiency in IT cabling infrastructure and troubleshooting level 1 and level 2 support issues.
• Experience deploying desktops, laptops, tablets, monitors, peripherals, printers, copiers, and medical support equipment across various scales.
• Advanced knowledge of hardware and software solutions including HP, Lenovo, Dell computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android devices, iPhone, Zendesk, and computer imaging.
• Intermediate proficiency with Windows OS 8.1, 10, and 11.
• Ability to travel extensively locally, drive distances of up to four hours as required, and take monthly or as-needed air travel.
• Must be at least 25 years old due to travel and car rental requirements.

Responsibilities

• Deploy, service, and order IT equipment.
• Install networking and telecommunications equipment.
• Process warranty requests and returns.
• Manage mobile device management (MDM).
• Handle Zendesk tickets and equipment quotes.
• Travel locally within the Shreveport/Bossier City market and occasionally outside the market.
• Support facility administration, nursing, and service center team members.
• Collaborate with fellow field operations team members and other IT departments, including Networking, Engineering, Telco, and Help Desk.
• Participate in project management, technology refreshes, and resolution of trouble tickets.
• Manage vendor relationships, identify emerging technologies, and contribute to advancement of the technology ecosystem.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed