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Community Care Partners•Bossier City, LA

12d

About The Position

The Area Manager supervises and coordinates day-to-day clinic operations and monitors direct patient care office operations to ensure clinical objectives are met. The role provides expertise and visible leadership to support high-quality, safe, and efficient patient care at clinics, depending on site complexity. The Area Manager works with clinic and department heads to optimize operations and ensure adherence to organizational policies and procedures. Responsibilities include clinic leadership and staffing, financial and operational support, regulatory compliance, safety and privacy, clinic maintenance and supplies, staff development and performance management, provider support, and patient relations. The role may provide patient care or substitute for office functions when needed, depending on skills and licensure or certification.

Requirements

High school diploma or GED required.
At least one year of leadership experience in a healthcare organization required.

Nice To Haves

AA or AS degree in business administration, healthcare administration, or a closely related field is highly preferred.
Medical group or ambulatory care experience preferred.

Responsibilities

Provide a consistent, visible, and accessible leadership presence and establish a positive working environment.
Oversee and direct day-to-day clinic staff functions, programs, and activities to support compliance, efficiency, and patient satisfaction; address escalated issues and help resolve problems and improve processes.
Maintain working knowledge of the EHR platforms used at the site, such as PVM and ECW.
Demonstrate and promote Community Care Partners’ mission, vision, and values, and assist with implementation of its initiatives.
Assist the Regional Operations Director with clinic operational and financial performance.
Schedule clinic team members according to staffing models and review volumes and call-outs to maintain appropriate staffing.
Provide patient care at the level of certification or license, and substitute for clinic functions when needed and qualified.
Ensure compliance with applicable federal, state, accrediting, and certifying requirements, including OSHA, CLIA, safety and risk management guidelines, and personnel policies and procedures.
Promote clinic safety and security; comply with privacy laws and organizational policies for health information and protected health information.
Maintain clinic appearance and maintenance and ensure adequate supplies.
Communicate provider issues in consultation with Medical Staff Services and identify ways to support providers in carrying out their duties.
Identify development opportunities for team members and recommend or assist with staff training and development.
Manage initial and ongoing staff process and policy training, including coordination of safety meetings.
Conduct disciplinary actions and counseling; perform performance reviews with input from the Regional Operations Director.
Partner with the Regional Operations Director on interviews and team member selection; conduct onboarding, orientation, and evaluations.
Collaborate with the Regional Operations Director on staff and provider engagement activities and recognize accomplishments.
Conduct training for staff and providers to support operational functions and participate in professional development activities to stay current with healthcare trends and practices.
Monitor patient interactions for quality, appropriate demeanor, technical accuracy, and compliance with company policies.
Maintain processes for addressing patient issues and complaints and resolve escalated concerns with patients as appropriate.
Help establish and implement goals, objectives, policies, procedures, and systems for patient care delivery in assigned clinical areas.
Compile and prepare data accurately and on time, and participate in quality improvement initiatives.
Perform other duties as assigned.