IT Field Resource

Ensign Services • Napa, CA

2d

About The Position

Ensign Services, Inc. is seeking an energetic IT Field Resource to support facilities in the Northern California market through remote ticket resolution and onsite troubleshooting. The role provides IT support to skilled nursing facilities and their teams, ensuring systems and equipment are reliable and functional. It requires extensive travel (75% or more), including driving distances of up to four hours and monthly or as-needed air travel. The ideal candidate resides near Vallejo, Sonoma, or Santa Rosa, California.

The position is full-time and exempt, with a stated annual salary of $70,000–$80,000 depending on experience; the employee may also be eligible for a bonus. Work takes place primarily in office areas, and may also involve basements, network rooms (MDF/IDF), telecommunications rooms, and storage areas. The role supports 24/7 operations. Ensign Services is the service center subsidiary of The Ensign Group, providing back-office support to healthcare facilities. The company emphasizes its CAPLICO core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.

Requirements

• Associate’s or bachelor’s degree in Computer Science, or equivalent hands-on IT field support experience.
• Five or more years of hands-on IT support experience in environments serving 100 or more users and/or multiple locations.
• Troubleshooting knowledge involving Windows 10 and 11, Office 365, computer devices, and printer/scanner configuration and support.
• Knowledge of HP, Lenovo, and Dell computers; Xerox, Konica Minolta, and Ricoh devices; Microsoft Suite; Citrix; Active Directory; Workday; Edge; Chrome; Chrome OS; Apple iOS; Android devices; iPhone; Zendesk; ServiceNow; and computer imaging.
• Knowledge of networking fundamentals and protocols, structured cabling, information security practices, mobile device management and configuration, and IT cabling infrastructure.
• Strong written and verbal communication skills, including communicating clearly with end users by phone and email.
• Ability to be proactive and work with minimal supervision.
• Ability to prioritize, multitask, and work under time constraints.
• Ability to rapidly learn and apply new practices and knowledge to troubleshooting and support processes.
• Flexibility and ability to adapt to changing expectations and organizational needs.
• Ability to hold peers accountable and work as part of a team.
• Extensive travel (75% or more), including the ability to drive distances of up to four hours as needed and take monthly or as-needed air travel.
• Ability to work in office areas and, when necessary, basements, network rooms (MDF/IDF), telecommunications rooms, and storage areas.
• Pre-employment criminal background screening is required.

Nice To Haves

• Experience supporting multiple facilities as a mobile field technician, visiting one or more sites per day.
• Experience working with multiple vendors, building relationships, and identifying technologies to advance the organization’s IT environment.
• Residence near Vallejo, Sonoma, or Santa Rosa, California.

Responsibilities

• Serve as an IT partner to facility administration, nursing teams, and Service Center team members.
• Coordinate deployment, servicing, and ordering of IT equipment for facilities.
• Collaborate with teams and vendors to install and support networking and telecommunications equipment.
• Guide facilities through warranty requests and equipment returns.
• Collaborate with Field Operations team members and share knowledge.
• Manage mobile devices through mobile device management (MDM).
• Respond to Zendesk support requests and prepare equipment quotes.
• Coordinate IT project efforts, communicate progress, and support successful outcomes.
• Maintain accurate information in the ServiceNow directory.
• Travel out of market for team meetings and culture events.
• Create and adjust monthly schedules as needed.
• Reconcile AMEX and Concur expenses accurately.
• Demonstrate and uphold Ensign’s CAPLICO core values.

Benefits

• Medical, dental, and vision coverage.
• Company-provided life insurance.
• 401(k) with company match.
• Sick and vacation plans.
• Learning Management System, training sessions, and seminars to support professional growth and development.
• May be eligible for a bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree