IT Field Engineer

Forgen•West Palm Beach, FL

6d•Hybrid

About The Position

The IT Field Engineer is a senior, field-facing technology role responsible for owning network deployments, hardware support, and site technology operations across Forgen’s active project sites and office locations. This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity. The IT Field Engineer operates with a high degree of autonomy, interacts directly with employees at all levels—from craft workers to project executives—and partners closely with the IT Infrastructure and Service Desk teams.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered
3-5 years of IT support experience (phone, in-person, and remote)
2+ years of network infrastructure support experience
Proficiency with Windows 10 and Windows 11 operating systems
Working knowledge of Microsoft 365 applications and services
Experience with Active Directory and/or Microsoft Entra (Azure AD)
Demonstrated experience configuring and deploying Cisco Meraki network devices.
Experience ordering, coordinating, and administering ISP and telecom services
Familiarity with Starlink, cellular hotspots, and alternative connectivity solutions
Experience imaging, deploying, and configuring laptops and desktops
Ability to install and troubleshoot printers, including IP-based and print server configurations
Experience with metric-based support ticketing systems
Experience with asset and inventory tracking of IT equipment
Ability to use patching and update management tools
Strong attention to detail, analytical thinking, and problem-solving skills
Excellent oral and written communication skills; comfortable presenting to project executives and field staff alike
Self-starting and proactive—identifies opportunities and acts without waiting to be directed
Ability to handle sensitive and private information with appropriate discretion
Strong work ethic and demonstrated commitment to ethics and integrity
Passion for safety, with the ability to help ensure that nobody gets hurt
Collaborative team player who can work independently to meet deadlines, goals, and objectives
Valid Driver’s License and ability to travel to project sites across the country

Nice To Haves

Construction industry experience is a plus
CompTIA Network+ or Security+ certifications preferred

Responsibilities

Travel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the ground
Serve as the primary escalation point for the IT Service Desk on complex or unresolved field and site issues
Lead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardown
Meet with project executives, site superintendents, and staff to assess and coordinate IT needs
Assist with IT setup for new offices and project locations, including conference room and collaboration technology
Coordinate with local vendors for low-voltage installs, cabling, and other on-site technology services
Serve as a senior IT generalist, supporting a broad range of technical needs across field and office environments
Configure and deploy high-availability, secure networks including wired infrastructure, switchgear, and wireless LAN
Order and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billing
Set up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutions
Troubleshoot complex network connectivity issues and drive root cause analysis to resolution
Work with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment procedures
Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations
Maintain and manage network equipment inventory in coordination with logistics and the rental yard
Install, configure, and support printers including IP-based printing and print server administration
Image, configure, and deploy laptops, desktops, and other endpoint devices
Support and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipment
Track and maintain asset inventory of IT equipment across job sites and office locations
Support Windows 10 and Windows 11 environments across field and office deployments
Provide support for Microsoft 365 applications and services
Support and maintain Active Directory and Microsoft Entra (Azure AD) environments
Participate in software installations, upgrades, and patching cycles using update management tools
Participate in the creation and maintenance of IT standards, procedures, and documentation
Function as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for reuse
Train and mentor Service Desk staff and field team members on products, procedures, and best practices
Participate in the IT root cause analysis process and contribute to problem management knowledge base
Keep peers and management informed of trends, significant problems, and customer-impacting issues
Log and track issues using the problem management system; maintain accurate history records and related documentation
Any other task or duty as assigned or required