IT Event Support Specialist

MLSE (Maple Leaf Sports & Entertainment Partnership)•Toronto, ON

3d•Onsite

About The Position

The IT Event Support Specialist is responsible for providing technical support, implementation, and maintenance of Point-of-Sale (POS) systems across all organizational properties, with a focus on live event operations. This role ensures seamless technology performance during events by supporting end users, resolving incidents, and maintaining system reliability in a fast-paced, high-demand environment.

Requirements

Minimum 3 years of IT support experience.
Excellent communication skills.
Strong knowledge of Windows, iOS, and Android.
Basic networking knowledge (routers, switches, firewalls).
Knowledge of ITIL practices.
Strong problem-solving and communication skills.
Ability to work in fast-paced environments.
Availability for evenings, weekends, and holidays.

Nice To Haves

Post-secondary education in IT or related field is an asset.
Experience with POS systems preferred.
Familiarity with Cisco products is an asset.

Responsibilities

Provide first-level technical support to end users via phone, email, and in-person requests.
Deliver on-site technical support during live events.
Troubleshoot hardware, software, and POS-related issues; escalate when required.
Implement and maintain POS systems including Oracle Micros, Silverware, QSR, Clover, Amazon, RFID, Toshiba, Mishi Pay, and TapIn2.
Coordinate with payment vendors such as Eigen, Chase, Moneris, and Clover.
Monitor and manage incidents according to SLAs.
Identify recurring issues and recommend improvements.
Maintain documentation and contribute to the ITSM knowledge base.
Support asset management processes.
Assist with setup and troubleshooting of Windows, iOS, and Android devices.