IT ERP Systems Analyst

Ontic•Creedmoor, NC

9d•Remote

About The Position

The IT ERP Systems Analyst supports and improves enterprise applications that enable Ontic’s manufacturing and business operations. Working remotely, the analyst collaborates with Manufacturing, Supply Chain, Finance and Operations to keep systems reliable, efficient and aligned with business needs. The role supports ERP, warehouse management and related business systems, troubleshoots technical issues, improves application performance, and helps users make effective use of the technology they rely on. The analyst also contributes to system enhancements, integrations and projects that improve the flow of information and processes across the business. The position involves taking ownership of application support activities, translating business requirements into practical system improvements, and contributing to the ongoing improvement of Ontic’s enterprise technology environment. Remote candidates must reside in one of the approved states listed in the posting. The role requires access to U.S. export-controlled information and requires a U.S. Person as defined by applicable regulations.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field, or equivalent practical experience.
3–5 years of experience supporting ERP systems within a manufacturing environment.
Experience supporting enterprise applications and business-critical systems, with an understanding of manufacturing, supply chain, inventory and financial business processes.
Experience developing SQL queries and working with database concepts to support troubleshooting, reporting and data analysis.
Knowledge of ERP integrations, reporting tools and application support practices, including troubleshooting and maintaining system reliability.
Strong analytical, organizational and problem-solving skills, with the ability to manage competing priorities and resolve complex technical issues.
Excellent written and verbal communication skills, a customer-focused approach and the ability to build productive relationships with stakeholders across the business.
For remote consideration, currently reside in Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Massachusetts, Minnesota, Mississippi, New Jersey, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Texas, Utah, Virginia or Wyoming.
Meet export control compliance requirements as a U.S. Person, defined in the posting to include a U.S. citizen, lawful permanent resident, asylee or refugee.

Responsibilities

Provide day-to-day support for ERP, warehouse management and related enterprise applications, troubleshooting incidents, resolving service requests and supporting business-critical operations.
Partner with end users across Manufacturing, Supply Chain, Finance and Operations to understand system challenges, provide technical guidance and improve the user experience.
Investigate application issues, perform root cause analysis and implement corrective actions to improve system reliability, performance and data integrity.
Support system configuration, security administration, reporting, upgrades, patches and ongoing application maintenance.
Participate in ERP and enterprise application projects, including implementations, enhancements and integrations; gather requirements and coordinate testing, deployment and post-implementation support.
Develop and maintain operational reports, dashboards, system documentation and support procedures.
Collaborate with IT colleagues, business stakeholders and external vendors to identify opportunities for automation, process improvement and greater system efficiency.

Benefits

Goal Share bonus program
Paid volunteering time
24/7 confidential wellbeing support through the Employee Assistance Program (EAP)
Employee discounts
Learning and development opportunities
Employee referral program
Comprehensive medical insurance
Competitive PTO, holiday pay and sick leave
401(k) plan with up to 4% company match
9/80 work schedule, where applicable