IT Epic Clinical Informatics Trainer Carle Central- Ambulatory

Carle Health•Normal, IL

About The Position

The Informatics Trainer is an integral member of the Epic electronic health record (EHR) support team. The role ensures Epic users across the Carle enterprise are prepared with the skills and tools needed to use Epic successfully, supporting accurate documentation, patient safety, care planning, and reimbursement. The trainer promotes current system functionality and uses knowledge of multiple Epic modules to support projects affecting patient care, outcomes, safety, and end-user workflows. The position requires strong interpersonal, communication, training, and presentation skills, as well as technological proficiency, innovation, and effective problem-solving. The trainer collaborates with Epic analysts, providers, nursing staff, and operational leadership. Epic principal trainer certification or credentialing must be completed within three months of hire, or as directed by the reporting leader, and the trainer must be prepared to train independently within three months of certification or credentialing. The role plans and delivers training, assesses users’ EHR skills, provides follow-up support, and evaluates training outcomes. It also supports projects, system changes, Epic upgrades, integrations, end-user workflows, and change management through collaboration, communication, on-site support, and participation in Epic build tasks as needed. The listed compensation range is $29.45 to $50.65 per hour. Carle Health offers a comprehensive benefits package; details are available on its careers website.

Requirements

Illinois driver's license.
Epic certification or credentials.
Bachelor's degree in a related field or information technology, or qualifying work experience in lieu of education.
Complete Epic principal trainer certification or credentialing within three months of hire, or as directed by the reporting leader.
Be able to train independently within three months of certification or credentialing.
Strong interpersonal, communication, training, and presentation abilities.
Strong command of technology, with innovative and effective problem-solving skills.
Ability to collaborate with Epic analysts, providers, nursing staff, and operational leadership.

Responsibilities

Plan, manage, attend, lead, and document telephone, virtual, and in-person meetings.
Earn and maintain Epic certification or credentials.
Plan, schedule, and deliver training.
Follow standardized training curricula, class lengths, and delivery methods.
Provide follow-up support to users after training as needed.
Assess clinicians’ and providers’ EHR skills and recommend appropriate training.
Use approved survey tools to evaluate and measure training results.
Collaborate with clinical leaders, clinical staff, and providers to plan, prioritize, design, develop, implement, and evaluate EHR technology.
Maintain collaborative relationships with the team, clinicians, providers, other departments, and outside partners.
Serve as a liaison between clinicians, providers, and information technology.
Lead and participate in local, regional, and system-level projects and manage tasks within project timelines.
Train, round, and support end users independently to achieve defined outcomes.
Use Epic reports to monitor user mastery of the EHR and provide customized training to improve Epic efficiency.
Serve as a resource for Super Users and departmental leaders on EHR applications.
Provide on-site support for projects, acquisitions, Community Connect implementations, and upgrades.
Communicate EHR-related information through rounding, email, newsletters, videos, webinars, and other written materials to support change management.
Assist with downtime preparedness, including execution of the Epic business continuity plan.
Assist with EHR integration testing for Epic updates.
Attend Epic educational offerings and share learnings with others.
Engage in Epic build tasks as needed by the organization.
Research potential solutions, identify opportunities, track and seek approval for enhancement requests, and assist with prioritizing and implementing system changes.