IT Clinical Trainer

Axia Women's Health • Voorhees Twp, NJ

5d

About The Position

The IT Clinical Trainer designs, delivers, and manages comprehensive training programs for Axia Women’s Health’s eClinicalWorks EMR system and related technologies. The role also oversees the Learning Management System (LMS), including data integrity, issue resolution, and upgrades. It develops instructional materials and interactive content, collaborates with cross-functional teams to align training with regulatory and operational needs, and conducts needs analyses to support strategic objectives. The position provides pre- and post-go-live support for IT initiatives and uses data-driven reporting to improve training effectiveness and user engagement.

The trainer delivers learning to providers, clinicians, and colleagues in instructor-led, online, virtual, and in-person formats. The role develops and refines lesson plans, storyboards, quizzes, and user guides; evaluates programs; and works with Compliance, Risk Management, Clinical Operations, Human Resources, and department heads to identify needs and tailor training. It reports on LMS usage, training progress, and program effectiveness, presenting actionable insights to management and stakeholders. The trainer also serves as a subject matter expert and consultant, recommends process enhancements, and uses tools including Adobe Captivate and Microsoft Office Suite to create engaging learning content. Travel may be required up to 40% as needed.

Requirements

• Minimum of 3 years of experience in LMS administration, instructional design, or corporate training.
• Experience with eClinicalWorks EMR.
• Experience delivering training in multiple formats, including instructor-led, virtual, and e-learning.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Strong problem-solving and analytical skills, including the ability to troubleshoot LMS issues and optimize learning processes.
• Excellent verbal and written communication skills, including developing clear training materials and delivering engaging presentations.
• Detail-oriented and organized, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work independently and collaboratively across teams.
• Ability to travel up to 40% as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Bachelor’s degree in IT, Computer Science, Education, or a related field preferred.
• Experience with e-learning content development and industry standards such as SCORM and AICC.
• Familiarity with instructional design tools such as Adobe Captivate, Articulate, or Visio.
• Experience with Learning Management Systems; HealthStream is preferred.

Responsibilities

• Develop and deliver training on Axia’s eClinicalWorks EMR and supporting technologies to providers, clinicians, and colleagues across instructor-led, online, virtual, and in-person formats.
• Administer and maintain the organization’s LMS, ensuring data integrity, prompt resolution of issues, and coordinated system upgrades.
• Design, implement, and evaluate training programs delivered through multiple modalities.
• Develop and refine instructional materials, including lesson plans, storyboards, quizzes, and user guides.
• Collaborate with Compliance, Risk Management, Clinical Operations, and Human Resources to assess needs and align training with technical, regulatory, and operational requirements.
• Conduct needs analyses with department heads and develop data-driven recommendations aligned with business objectives and technical demands.
• Generate reports on LMS usage, training progress, and program effectiveness; present actionable insights to management and stakeholders.
• Use feedback and reporting to refine training strategies and content delivery.
• Advise cross-functional teams as a subject matter expert, identify process enhancements, and propose solutions to evolving training needs.
• Provide pre- and post-go-live training and configuration assistance for IT projects.
• Use tools such as Adobe Captivate and Microsoft Office Suite to develop engaging, interactive learning content.
• Travel up to 40% as needed.

Benefits

• Medical insurance plan options, with eligibility beginning the first of the month after hire.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft coverage, long-term care, and pet insurance.
• Generous PTO, with additional time off for volunteering.
• 401(k) with company match.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance and short- and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level