Clinical Trainer
About The Position
Phonak, a brand of Sonova, is seeking a Clinical Trainer to provide clinical education, product training, and ongoing support to hearing healthcare professionals within an assigned region. The role works with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other hearing healthcare partners to support the successful use of Phonak hearing solutions. The Clinical Trainer collaborates with regional sales teams, delivers product presentations, and builds customer relationships to help hearing care professionals provide patient care. The position includes individual and group training in person and virtually, customer support, representation at industry and educational events, territory and CRM management, and supporting the onboarding and mentoring of new Clinical Trainers. The role is remote and field-based, with frequent regional travel and overnight travel of up to 75%.
Requirements
- Doctor of Audiology (Au.D.) or Master's degree in Audiology.
- At least 3 years of hearing aid sales or dispensing experience in a clinical, territory sales, or training environment.
- Strong knowledge of hearing aid technology, clinical applications, and hearing healthcare industry practices.
- Excellent communication and presentation skills, including the ability to educate and engage small and large audiences.
- Strong organizational, time management, and problem-solving skills, with the ability to work independently and manage competing priorities.
- Proficiency with Microsoft Office applications.
- Willingness and ability to travel frequently throughout the assigned region, including overnight travel of up to 75%.
Nice To Haves
- Experience with CRM systems.
- Experience fitting Phonak products.
Responsibilities
- Deliver clinical training, product demonstrations, and educational presentations to hearing healthcare professionals, supporting new product launches and ongoing product knowledge.
- Partner with regional sales teams to identify customer needs, recommend appropriate Phonak hearing solutions, and support sales initiatives within assigned accounts.
- Build and maintain relationships with audiologists, hearing aid dispensers, physicians, universities, hospitals, and other customers throughout the assigned territory.
- Conduct individual and group training sessions, including in-person presentations, virtual training, and remote customer support.
- Represent Phonak at regional, state, and national conferences, customer events, open houses, and educational meetings.
- Meet established customer visit expectations, maintain accurate CRM documentation, and manage territory expenses in accordance with company guidelines.
- Support the onboarding and mentoring of new Clinical Trainers while collaborating with internal teams to ensure customer satisfaction and continued clinical education.
Benefits
- Medical, dental, and vision coverage
- Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match
- Company-paid life and AD&D insurance
- Additional supplemental life and AD&D coverage available
- Company-paid Short/Long-Term Disability coverage (STD/LTD), with buy-up options available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, and paid holidays
- Paid parental bonding leave
- Employee Assistance Program, including 24/7 mental health support hotline and five company-paid counseling sessions
- Internal career growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- Commission eligible/bonus eligible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
