IT Clinical Trainer

Axia Women's Health • Schuylkill Township, IN

6d • $60,000 - $85,000

About The Position

The IT Clinical Trainer designs, delivers, and manages comprehensive training programs for Axia Women’s Health’s eClinicalWorks EMR and related technologies. The role also oversees the Learning Management System (LMS), including data integrity, issue resolution, and system upgrades. The trainer develops instructional materials and interactive content, collaborates with cross-functional teams to align training with regulatory and operational needs, conducts needs analyses, and provides pre- and post-go-live support for IT initiatives. The position uses data-driven reporting to improve training effectiveness and user engagement.

Requirements

• Minimum of 3 years of experience in LMS administration, instructional design, or corporate training.
• Experience with eClinicalWorks EMR.
• Experience delivering training in multiple formats, including instructor-led, virtual, and e-learning.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Strong problem-solving and analytical skills, including the ability to troubleshoot LMS issues and optimize learning processes.
• Excellent verbal and written communication skills, including the ability to develop clear training materials and deliver engaging presentations.
• Detail-oriented and organized, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work independently and collaboratively across teams.
• Ability to travel up to 40% as needed.

Nice To Haves

• Bachelor’s degree in IT, Computer Science, Education, or a related field.
• Experience with e-learning content development and industry standards such as SCORM and AICC.
• Familiarity with instructional design tools such as Adobe Captivate, Articulate, or Visio.
• Experience with Learning Management Systems; HealthStream is preferred.

Responsibilities

• Develop and deliver training to providers, clinicians, and colleagues on eClinicalWorks and supporting technologies through instructor-led, online, virtual, and in-person formats.
• Oversee administration and maintenance of the organization’s LMS, ensuring data integrity, prompt issue resolution, and coordinated upgrades.
• Design, implement, and evaluate training programs delivered through multiple modalities to address diverse learning styles and organizational requirements.
• Develop and refine instructional materials, including lesson plans, storyboards, quizzes, and user guides.
• Collaborate with Compliance, Risk Management, Clinical Operations, and Human Resources to assess training needs, gather feedback, and align initiatives with technical and regulatory requirements.
• Conduct needs analyses with department heads and develop data-driven recommendations aligned with strategic business objectives and technical demands.
• Generate reports on LMS usage, training progress, and program effectiveness, present actionable insights to stakeholders, and use feedback to refine training.
• Serve as a subject matter expert and consultant to cross-functional teams, identifying process enhancements and proposing solutions for evolving training needs.
• Provide pre- and post-go-live support for IT projects, including training and configuration assistance.
• Use tools such as Adobe Captivate and Microsoft Office Suite to develop engaging, interactive learning content.

Benefits

• Choice of multiple medical insurance plans.
• Additional insurance options, including dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft, long-term care, and pet insurance.
• Generous PTO, with additional time off for volunteering.
• 401(k) with company match.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance and short- and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level