IT Epic Clinical Informatics Trainer Carle Central- Ambulatory

Carle Health•Normal, IL

About The Position

The Informatics Trainer is an integral member of the Epic electronic health record (EHR) support team. The role prepares Epic users across the Carle enterprise with the skills and tools needed to use Epic successfully, supporting accurate documentation, patient safety, patient care plans, and reimbursement. The trainer promotes existing system functionality and uses knowledge of multiple Epic modules to support projects affecting patient care, patient outcomes, patient safety, and end-user workflows. The position requires strong interpersonal, communication, training, and presentation abilities, as well as technological proficiency, innovation, and effective problem-solving. The trainer collaborates with Epic analysts, providers, nursing staff, and operational leadership. The successful candidate must complete Epic principal trainer certification or credentialing within three months of hire, or as directed by their one-up, and must be prepared to train independently within three months of certification or credentialing. The role plans and delivers training, assesses and supports users’ EHR skills, provides follow-up assistance, contributes to system projects and changes, and supports Epic implementations, upgrades, testing, and downtime preparedness. Compensation is $29.45 to $50.65 per hour. Carle Health offers a comprehensive benefits package; details are available on its careers website.

Requirements

Illinois driver's license.
Epic certification or credentials; Epic principal trainer certification or credentialing must be completed within three months of hire or as directed by the position’s one-up.
Bachelor’s degree in a related field or information technology, or experience in lieu of education.
Experience in office work and education/training.
Strong interpersonal, communication, training, and presentation abilities.
Strong command of technology, innovation, and effective, creative problem-solving techniques.
Ability to collaborate with Epic analysts, providers, nursing staff, and operational leadership.
Ability to train independently within three months of certification or credentialing.

Responsibilities

Plan, manage, attend, lead, and document notes or minutes for telephone, virtual, and in-person meetings.
Earn and maintain Epic certification or credentials.
Plan, schedule, and deliver training.
Follow standardized training curricula, class lengths, and delivery methods.
Provide follow-up support to users after training as needed.
Assess clinicians’ and providers’ EHR skills and recommend appropriate training.
Use approved survey tools to evaluate and measure training results.
Collaborate with clinical leaders, clinical staff, and providers to plan, prioritize, design, develop, implement, and evaluate EHR technology.
Maintain collaborative relationships with team members, clinicians, providers, other departments, and outside partners.
Serve as a liaison between clinicians, providers, and information technology.
Lead and participate in local, regional, and system-level projects, managing tasks within project timelines.
Train, round, and support end users independently to achieve defined outcomes.
Ensure work is accurate and follows the format, style, and tone set by leadership.
Use Epic reports to monitor provider and clinician EHR mastery and develop and deliver customized training to improve efficiency.
Serve as a resource for Super Users and departmental leaders regarding EHR applications.
Provide on-site support for projects, acquisitions, Community Connect implementations, and upgrades.
Communicate EHR-related information through rounding, email, newsletters, videos, webinars, and other written materials to support change management.
Assist with downtime preparedness, including execution of the Epic business continuity plan.
Assist with EHR integration testing for Epic updates.
Attend Epic educational offerings and share learnings to improve knowledge and educate the organizations served.
Engage in Epic build tasks as needed by the organization.
Research potential solutions, identify opportunities, track and seek approval for enhancement requests, and assist with prioritizing and implementing system changes.