Informatics Trainer

Avera • Sioux Falls, SD

7d

About The Position

The Informatics Trainer provides frontline application training, workflow coaching, personalization support, and end-user support to promote effective adoption and use of the organization's electronic health record and assigned healthcare applications. The role delivers approved training content, reinforces standard workflows, supports user readiness, and assists users before, during, and after implementations, upgrades, optimization efforts, and workflow changes.

The Informatics Trainer partners with EHR Application Principal Trainers, informatics analysts, operational leaders, super users, designated trainers, providers, and frontline staff to support consistent training delivery and effective application use. This position serves as a trusted frontline resource for users, helping improve proficiency, workflow adoption, and confidence using assigned systems.

The role supports application training delivery and user readiness, but does not own curriculum governance, enterprise learning strategy, LMS administration, onboarding, compliance education, leadership development, or non-application education programs.

Requirements

• At least one year of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training, or instructional design.
• Experience supporting users, delivering training, coaching workflows, or providing application support in a healthcare, business, technology, or operational environment.
• Ability to work the specified hours.
• Ability to perform essential job functions satisfactorily, including adequate visual acuity and the ability to communicate effectively and hear, understand, and distinguish speech and other sounds.
• Maintain confidentiality and work effectively in a team environment.
• Comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA where applicable.

Nice To Haves

• Bachelor's degree in a related area.
• Experience delivering instructor-led, small-group, one-on-one, virtual, at-the-elbow, refresher, personalization, or workflow-based training.
• Epic certification for the assigned application, or willingness to obtain it within the established time frame.
• Additional Epic certification, training environment build experience, or application-specific certification.

Responsibilities

• Deliver instructor-led, one-on-one, virtual, and small-group application training and workflow coaching using approved curriculum, materials, workflows, and training standards.
• Facilitate application personalization, user settings, preference setup, and efficiency sessions for new and existing users using approved standards and workflows.
• Provide at-the-elbow support during implementations, upgrades, optimization initiatives, workflow changes, and other major application events.
• Deliver post-go-live refresher training, optimization support, and skills enhancement sessions to improve user proficiency, workflow adoption, and effective system use.
• Serve as a frontline application training resource for super users, designated trainers, and end users; assist with workflow and application questions and escalate unresolved issues to the appropriate team.
• Observe clinical and operational workflows to identify training needs, workflow coaching opportunities, knowledge gaps, and potential improvement opportunities for review with relevant teams.
• Partner with EHR Application Principal Trainers and subject matter experts to review and validate lesson plans, training materials, workflow documentation, user-facing resources, and training exercises.
• Test training environments, user scenarios, lesson plans, exercises, and training materials before delivery; report issues, inconsistencies, or gaps to the appropriate team.
• Document learner feedback, user questions, knowledge gaps, workflow concerns, and training needs; recommend updates to training materials, refresher sessions, support resources, or workflow coaching plans.
• Maintain current knowledge of assigned EHR applications, organizational workflows, role-based training materials, adult learning practices, workflow coaching techniques, and application training standards.
• Apply Avera’s mission, vision, core values, and social principles in daily work and promote compassion, hospitality, and stewardship.
• Uphold Avera’s CARE standards, maintain confidentiality, work effectively with team members, and comply with applicable safety principles, laws, regulations, and standards.

Benefits

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development guided by hands-on training and mentorship.
• A range of benefits for qualifying part-time and full-time employees, designed to support balanced, healthy lives and current and future needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed