Credentialed Trainer I - Health Informatics

CHRISTUS Health•New Braunfels, TX

About The Position

The Credentialed Trainer I delivers training and support for assigned applications and completes related tasks. Working with Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, health system leaders, and Education, the trainer helps ensure end users can use the system effectively and efficiently. The trainer identifies individuals who may need additional training or support, provides assistance as needed, earns credentialing in assigned applications, and maintains proficiency. The role helps plan, organize, and teach classes for implementation and adoption of the electronic health record. It also includes classroom preparation, end-user support, workflow-based training, development of job aids, troubleshooting training and build environments, and collaboration to align training with approved workflows. The trainer works under minimal supervision, makes decisions in routine cases, and escalates questions or significant challenges to more senior team members when appropriate.

Requirements

High school diploma required.
At least one year of experience with education.
Strong organizational and communication skills.
Experience with Microsoft Office, including Outlook, SharePoint, PowerPoint, and Word.
Experience with, or willingness to learn, Excel, Teams, Shifts, Tasks, and Lists.
Achieve designated Epic Credentialed status within six months of hire, or as agreed upon with the manager.
Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire, or as agreed upon with the manager.

Nice To Haves

Associate degree preferred.
Healthcare industry education preferred.
Experience with adult learners and in-person and virtual training preferred.
Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred.
Experience in instructional design, training, and use of the Epic system.
Experience with multiple full-cycle implementations, post-live support, and quarterly upgrades preferred.
Experience with an industry Learning Management System preferred.
Proven track record of successfully delivering projects on time and within budget.

Responsibilities

Help plan, organize, and teach classes required for successful implementation and adoption of the electronic health record.
Collaborate with end users and Principal Trainers to align system build, training, and support with approved workflows.
Collaborate with Principal Trainers to ensure coverage for scheduled classes and support.
Prepare classrooms, including printing and providing materials and keeping classrooms organized and clean.
Assist in maintaining classroom information on online learning modules, ensuring accuracy and completeness.
Provide onsite end-user support through rounding, associate fairs, and other support activities; proactively seek support needs and offer ideas.
Work with the provisioning team to ensure associates complete appropriate training before access is granted.
Review Visio workflows and explain how processes relate to documentation in the electronic health record.
Customize and create job aids using approved templates and standardized style guides.
Attend meetings, produce deliverables on time, and appropriately escalate issues or concerns.
Complete job shadows and deliver training and support to build end-user confidence.
Advocate for end users by relaying issues and improvement opportunities to Principal Trainers.
Test and troubleshoot the training and build environment.
Deliver workflow-based and role-specific training, including class content, eLearning, job aids, and Learning Home Dashboards.
Escalate questions, problems, and significant challenges to senior team members for direction or subject matter expertise.
Perform other duties as assigned by Principal Trainers or Management.