Credentialed Trainer I - Health Informatics

CHRISTUS Health•San Antonio, TX

About The Position

The Credentialed Trainer I delivers training and support for assigned applications and performs related tasks. Working with Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, health system leaders, and Education, the trainer helps ensure end users can use the system effectively and efficiently. The trainer identifies people who may need additional support, provides assistance as needed, and maintains proficiency and credentialing in assigned applications. The role supports successful implementation and adoption of the electronic health record through planning and delivering classes, coordinating coverage and classroom readiness, providing onsite support, and creating training materials. The trainer also helps maintain online learning information, supports provisioning requirements, reviews workflows, tests and troubleshoots the training and build environment, and communicates end-user issues and improvement opportunities to Principal Trainers. The position works under minimal supervision, escalating questions and significant challenges to senior team members when appropriate.

Requirements

High school diploma required.
One or more years of experience in education.
Strong organizational and communication skills.
Experience with Microsoft Office, including Outlook, SharePoint, PowerPoint, and Word.
Experience with, or willingness to learn, Excel, Teams, Shifts, Tasks, and Lists.
Achieve designated Epic Credentialed status within six months of hire, or as agreed with the manager.
Cross-train in one or more Epic applications and obtain Credentialed status within one year of hire, or as agreed with the manager.

Nice To Haves

Associate degree preferred.
Healthcare industry education preferred.
Experience with adult learners and in-person and virtual training preferred.
Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications strongly preferred.
Experience in instructional design, training, and using the Epic system.
Experience with multiple full-cycle implementations, post-live support, and quarterly upgrades preferred.
Experience with an industry Learning Management System preferred.
Proven track record of successfully delivering projects on time and within budget.

Responsibilities

Help plan, organize, and teach classes required for successful implementation and adoption of the electronic health record.
Collaborate with end users and Principal Trainers to align build, training, and support with approved workflows.
Collaborate with Principal Trainers to ensure coverage for scheduled classes and support.
Prepare classrooms, including ensuring materials are printed and available and classrooms are organized and clean.
Assist in maintaining classroom information on online learning modules and ensure it is accurate and complete.
Provide onsite end-user support through rounding, associate fairs, and other support activities; proactively seek support needs and offer innovative ideas.
Work with the provisioning team to ensure associates complete appropriate training before access is granted.
Review Visio workflows and explain processes as they relate to documentation in the electronic health record.
Customize and create job aids using approved templates and standardized style guides.
Attend meetings, deliver work on time, and appropriately escalate issues or concerns.
Complete job shadows and deliver training and support to build end-user confidence.
Advocate for end users by relaying issues and opportunities for improvement to Principal Trainers.
Test and troubleshoot the training and build environment.
Deliver workflow-based and role-specific classes, eLearning, job aids, and Learning Home Dashboards.
Work under minimal supervision, make decisions on routine work, and seek direction or subject matter expertise for new or unprecedented assignments.
Perform other duties as assigned by Principal Trainers or Management.