Health Informatics Specialist

Virtelligence•Philadelphia, PA

About The Position

The Health Informatics Specialist III is an experienced informatics nurse and internal consultant who partners with Clinical, Business, and Digital & Technology Services (DTS) teams to support the design, implementation, adoption, and interoperability of clinical and non-clinical information systems across the Children’s Hospital of Philadelphia (CHOP) enterprise. The role contributes to enterprise, capital, and operational projects, applying process improvement, change management, and clinical informatics methods to reduce harm and risk, optimize workflows and care delivery, and evaluate integrated technologies. The position calls for expertise in telehealth implementation, remote patient monitoring, clinical workflow redesign, and healthcare operations, as well as the ability to engage stakeholders and support sustainable adoption of digital health solutions. A key responsibility is transferring knowledge and expertise across the Enterprise Health Informatics (EHI) team and internal stakeholders so critical virtual care or domain knowledge is not held by a single consultant. The specialist serves as a liaison between DTS and clinical and non-clinical end users; builds partnerships with clinical and operational leaders; leads unit-level teams for initiatives and implementations; and consults on healthcare information needs and DTS solutions. The role supports system life-cycle changes, quality improvement, risk-benefit analysis, workflow assessment and redesign, requirements gathering, project planning, testing, validation, integration, and adoption. It also supports research, education, scholarly activities, mentoring, and the development of reusable implementation resources. For virtual care and digital health, the specialist assesses existing services, designs future-state workflows, contributes to roadmaps and governance, defines evaluation measures, gathers requirements, facilitates discovery and design sessions, supports vendor and solution assessments, coordinates readiness, participates in testing and issue resolution, and supports implementation and ongoing optimization. Responsibilities should align with the existing work practices of CHOP’s informatics teams.

Requirements

Telehealth implementation experience.
Remote patient monitoring experience.
Clinical workflow redesign experience.
Requirements gathering and documentation skills.
Healthcare operations knowledge.
Facilitation and stakeholder engagement skills.
Strong analytical, critical-thinking, and problem-solving abilities.
Ability to support clinical technology implementation, adoption, and optimization.
Ability to transfer knowledge, mentor colleagues, and build internal organizational capabilities.
Experience creating reusable templates and standardized workflow practices.
Ability to document lessons learned and train internal resources.
Commitment to ensuring no individual becomes the sole holder of critical virtual care or domain-specific knowledge.
Epic ASAP experience.
Epic Inpatient experience.
Bachelor’s degree.

Nice To Haves

At least five years of nursing, clinical, or healthcare operational experience.
At least three years of informatics experience.
Demonstrated progressive leadership experience.
Experience supporting complex nursing and interprofessional care delivery workflows.
Experience with revenue cycle and patient access processes.
Experience with ancillary and diagnostic services.
Experience with scheduling, capacity management, and throughput optimization.
Epic implementation, configuration, and workflow optimization experience.
Ambulatory operations experience.
Pediatric healthcare experience.
Digital patient engagement experience.
Change management experience.
Virtual nursing experience.
Hospital-at-home program experience.
AI-enabled virtual care experience.
Consumer digital health strategy experience.
Perioperative (Periop) experience.
Experience with cross-functional collaboration, clinical system integration, and enterprise-wide technology initiatives.

Responsibilities

Serve as a liaison between Digital & Technology Services and nursing, providers, allied health professionals, and non-clinical end users.
Develop and maintain partnerships with clinical and operational leadership.
Assess digital technology solutions for applicability to clinical care, nursing practice, operations, administration, education, and research.
Lead unit-level core teams and subteams for operational initiatives and system implementations.
Consult with individuals and groups to define healthcare information needs and approaches for implementing, using, or modifying DTS solutions and data structures.
Collaborate with enterprise governance bodies and unit-level Nursing Shared Governance.
Assess the impact of digital technology solutions on clinical practice, education, business processes, and research.
Communicate with stakeholders, sponsors, and internal customers through presentations, project updates, and feedback sessions.
Precept graduate informatics students.
Support clinical communication and provide clinical workflow guidance during downtime events and EHR reconciliation.
Apply system life-cycle knowledge and implementation frameworks to develop, review, approve, and disseminate changes to digital technology services.
Operationalize change through quality improvement methodologies and standardized processes aligned with evidence, organizational quality initiatives, regulatory requirements, and billing compliance.
Develop risk-benefit matrices to evaluate alternatives and support clinical and operational decisions.
Evaluate the impact of system changes and promote enterprise adoption with education and communications teams.
Partner with clinical stakeholders to identify problems and document current-state and future-state workflows and requirements.
Assist with project planning, operational testing, and implementation validation.
Conduct gap analyses and work with stakeholders to address workflow gaps and mitigate implementation risks.
Consult on the design and implementation of complex DTS process improvement initiatives.
Assess and document current-state workflows, gather requirements, define future-state processes, and develop workflow recommendations aligned with operational needs and technology capabilities.
Analyze gaps between current workflows, future-state requirements, and software being implemented.
Collaborate with other Epic modules to address workflow dependencies and integration points.
Liaise among Solution Architects, clinical teams, and business stakeholders to support communication and solution design.
Track project progress, deliverables, dependencies, and implementation activities.
Support data management and data quality standards, and integration of data, information, and knowledge into decision-support and business intelligence tools, including data warehousing.
Develop auditing and review processes to evaluate project outcomes and ensure deliverables meet objectives.
Participate in Epic vendor visits and follow-up activities.
Support nursing research and help clinical nurses apply research findings and evidence-based practice.
Develop training materials and provide ongoing education and support for clinical digital technology services.
Participate in scholarly activities, including publications and presentations at national conferences.
Mentor EHI team members and strengthen internal informatics capabilities.
Develop reusable templates, standardized workflows, and implementation resources; document lessons learned, best practices, and recommendations.
Train internal resources to support sustainable operations, independent problem-solving, and long-term technology adoption, distributing knowledge across the team.
Assess current-state virtual care services and workflows; design future-state workflows; contribute to virtual care roadmaps and governance recommendations.
Establish virtual care KPIs, outcome measures, and evaluation frameworks, and identify opportunities to improve care delivery, efficiency, patient experience, and technology integration.
Gather business, clinical, technical, and operational requirements; map and document workflows; conduct stakeholder interviews and discovery sessions; and perform business process analysis.
Support vendor evaluations, solution assessments, implementation planning, and identification of operational dependencies.
Facilitate collaboration among clinical teams, business stakeholders, technical teams, and vendors.
Facilitate clinical and operational workflow design sessions and support Epic build decisions aligned with clinical workflows.
Coordinate operational readiness; participate in testing, validation, and issue resolution; and support implementation, adoption, and ongoing optimization.
Develop standardized processes, documentation, and training resources to support long-term sustainability.