Informatics Educator

UChicago Medicine•Darien, IL

2d•$93,150 - $108,675•Onsite

About The Position

UChicago Medicine is seeking an Informatics Application Educator for its IT Clinical Applications department. The educator delivers training to clinical and non-clinical end-users on EHR and other organizational computer systems, developing in-depth knowledge of assigned applications, policies, and workflows. The role develops and maintains role-based curricula and instructional materials, delivers classroom and on-the-job training, manages training logistics, and provides go-live support. Working with Informatics, Application Teams, and Operations, the educator assesses training needs, designs instructional content, updates training environments, creates teaching aids, and evaluates training effectiveness for continuous improvement. The position supports alignment with operational goals, helps manage resistance to change, and participates in small project management and departmental initiatives. It requires in-person classroom training on site and may involve after-hours support or occasional travel for meetings or go-live assistance. The employee must be based in the Chicagoland area; the listed location is Hyde Park.

Requirements

Knowledge of adult learning principles.
Ability to troubleshoot basic PC issues.
Ability to coordinate multiple priorities and issues.
Ability to logically read and comprehend technical or functional manuals and instructions.
Excellent communication and interview skills.
Excellent interpersonal and team skills.
Must be based in the Chicagoland area.
A bachelor's degree in a related field is preferred; candidates without degrees may qualify with applicable certifications and/or requisite training or healthcare work experience. A two-year degree in a healthcare field with appropriate experience may also be acceptable.

Nice To Haves

Epic certification.
Healthcare Operations experience.
Physician Office Practice experience.
Information Technology experience.
Clinical Operations experience.
Medical Information experience.
Healthcare or adult learning experience.

Responsibilities

Develop role-based training curricula using software programs, tools, and applications.
Design, develop, and maintain instructional materials, including tip sheets, quick start guides, eLearning modules, brochures, multimedia visual aids, agendas, manuals, and presentations.
Stay current on system changes and enhancements to maintain thorough application knowledge.
Provide application upgrade training and support.
Conduct classroom and on-the-job training; prepare training environments and materials; and follow up with trainees to answer questions and reinforce learning.
Set up and break down training classes and ensure training equipment is functional and sufficient for class volumes.
Review reports, dashboards, and surveys to assess training effectiveness.
Support end-users with application and workflow-based knowledge.
Manage ServiceNow support tickets.
Research and resolve issues.
Communicate clearly and professionally in verbal and written formats across audiences.
Collaborate across teams to achieve shared objectives and deadlines.
Escalate concerns or issues to leadership when appropriate.
Create and maintain training for users and patients in Epic training environments.
Assess training needs, design instructional content, update training environments, develop teaching aids, and evaluate training effectiveness.
Provide go-live support and participate in small project management and departmental initiatives.