IT EPIC Ambulatory Analyst (3636)
About The Position
The IT EPIC Ambulatory Analyst will collaborate with IT and Informatics staff to deliver high-quality integrated medical care. This role involves configuring Epic functionality to enhance user efficiency, usability, and patient safety. The analyst will work with Epic and Informatics teams to evaluate, test, and implement Epic updates and upgrades, and provide support for IT systems and staff during new service implementations and expansions at WFM sites. Responsibilities include offering initial guidance and support to trainers and end-users during updates, documenting build to ensure cross-coverage and collaboration, and managing break-fix documentation within a ticket-based work order system. Additionally, the role may involve solving day-to-day system issues, assisting with other ambulatory reporting or informatics tasks, and occasionally providing backup support for non-primary Epic applications. Occasional after-hours work and support may be required.
Requirements
- Associate degree in IT, Engineering, Math, MIS or related field or equivalent experience.
- Bachelor’s degree preferred.
- Demonstrate creative, collaborative problem-solving approach and strong analytical skills.
- Proficiency with EPIC: Ambulatory preferred; responsibility for other Epic modules/functionality optional; Epic Ambulatory training will be provided if none
- Microsoft Office Suite.
- Excellent customer service skills for interacting with other team members and end users.
- Frequent end-user interaction anticipated.
- Possess a valid Texas driver’s license and appropriate liability insurance
- Visual and auditory accuracy
- Indoor setting
- Continuous use of computer and calculator
- Long periods of sitting
- Frequent use of telephone
- Continuous repetitive grasping and manipulation of both hands
- Continuous conversational communication
- Occasional lifting and carrying of up to 25 lbs.
- Occasional walking, standing, squatting, bending, kneeling, reaching, and twisting and climbing
- Infrequent use of personal car
- Occasionally working in confined areas
- Understand/carry out simple/detailed, oral/written instructions
- Read and interpret detailed specifications
- Mental competency
- Be a non-tobacco/e-cigarette user
Nice To Haves
- Epic Ambulatory training will be provided if none
Responsibilities
- Collaborate with the IT and Informatics staff and others to deliver high quality integrated medical care
- Configure Epic functionality to improve user efficiency/usability and patient safety
- Work with Epic and Informatics teams to evaluate, test, and implement Epic updates and upgrades
- Support IT systems and support staff during new and expansion of services at WFM sites
- Provide initial guidance and support to trainers and end-users during updates
- Document build to facilitate cross-coverage and collaboration
- Break-Fix documentation in a ticket-based workorder system
- Solve day to day issues that arise within the system
- Assist with other ambulatory reporting or informatics tasks as needed
- Occasionally acting as back up support for non-primary Epic applications
- Occasional after hours work & support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
