Ambulatory Epic Systems Analyst

NORTHWEST SURGICAL•Washington, DC

11h•Hybrid

About The Position

Rebound is hiring for an Ambulatory Epic Systems Analyst to join our team in Vancouver, WA. This position is a hybrid position. The Epic Systems Analyst is responsible for providing advanced maintenance, support, and development to assigned applications for an Epic Garden Plot Model. This role participates in upgrade/optimization/maintenance project teams, identifying, analyzing, and resolving data/system issues of intermediate complexity and escalating advanced complexity issues as appropriate. Develops, validates and executes the application and integrated test plans. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment.

Requirements

Bachelor Degree in Computer Science, Information Systems, Business Administration, Healtchare Administration or equivalent work experience is required.
Current Epic certification(s) required.
Three to five years of Epic Application and healthcare experience is required.
MS Office experience required.
Excellent people skills, professionalism and experience with new and non-technical end users.
Basic knowledge of computer networks and systems.
Ability to maintain strict confidentiality with patient and clinic data.
Ability to explain technical topics clearly and simply, both verbally and in writing.
Ability to work well as part of a team or leader of a team.
Ability to resolve problems that frequently require skill and ingenuity.

Nice To Haves

Three to five years of IT knowledge, analyst work, OpTime Clinical, Patient Access, Surgery Scheduling, Revenue Cycle experience preferred.
Knowledge of SQL, Crystal and general database skills.

Responsibilities

Supports an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
Adheres to organization standards for system configuration and change control.
Develops, supports, and maintains KB documentation.
Works helpdesk tickets in assigned applications and meets SLAs.
Demonstrates intermediate proficiency in gathering requirements, developing specifications, preparing and reviewing documentation.
Informs leadership of new release features/functionality and changes/revisions that will impact operations.
Understands process improvement, demand management, and project management methodologies.
Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.
Establish and maintain detailed knowledge of the functionality, clinical content and use of the EPIC EHR/PM.
Identify areas for improvement and to increase efficiencies in the use of EPIC.
Coordinate, setup, and maintain usernames and passwords for employees. Ensure that existing and transferred employees are updated appropriately.
Participate in rotating on Call after hours support program.
Train new hires and other personnel as needed.
Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
Perform related work as required.

Benefits

Medical/Vision/Rx
Dental
401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
Company paid Life Insurance/AD&D
Voluntary Life insurance/AD&D
Company paid short and long-term disability
Flexible Spending and Health Saving Accounts
Employee Assistance Program
Free Parking
Paid Time Off accrued at up to 24 days in your first year based on FTE