EPIC Analyst III (Ambulatory)

Emory•Atlanta, GA

2d•Remote

About The Position

We are seeking to hire an Epic III Analyst focused on the Ambulatory module to join our existing team. This candidate will work on our Epic Ambulatory team performing builds, testing, validation, maintenance and ongoing support of the Epic Ambulatory module. We are seeking the Epic Ambulatory certification for this opportunity. This role will work on builds and configs, include Epic upgrade project based work, enhancement requests, ticket queue responses, and break/fix duties. Remote position, however candidates must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin. Mostly remote, Atlanta area candidate needed for onsite go-live presence at local sites.

Requirements

Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
A minimum of 5 years of progressive experience in clinical, business, or other healthcare operational areas or 7 years no degree.
This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training if not obtained prior to hire.
Working knowledge and subject matter expertise in the assigned operational department areas.
Advanced oral and written communication skills with a diverse population
Advanced organizational, problem-solving, analytical, and time management skills.
Advanced interpersonal skills to interact positively and productively with teams across organizational lines.
Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements.
Flexibility to manage multiple initiatives and shift priorities based on business needs.
Monitors and mentors other analysts in methods and processes and implementation of those methods.
Manages complex projects independently.

Nice To Haves

Epic Ambulatory certification
Additional Epic certifications such as In-Basket i.e. Ambulatory Care Nursing Certification (AMB-BC)
Experience or certs in MyChart, Cadence, or Healthy Planet
Extensive experience with Epic systems
Strong project coordination skills
Proven ability to collaborate in cross-functional team environments through complex integrations.

Responsibilities

Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Ambulatory systems.
Works across interdisciplinary workgroups to accomplish set goals as a team.
Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary.
Functions as business partner with service lines, departments, individuals, and coworkers.
Develops expert knowledge of system capabilities, applications, and processes to function effectively as educator and expert for system users.
Creates/modifies/advises/trains on workflow improvements regarding system usage and design.
Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs.
Coordinates operational and capital project requests with appropriate EHC IS and operational teams.
Acts as primary contact for supported applications regarding system down time.
Leads delivery of technical consulting and support services and solutions with minimal management input.
Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations.
Leads/facilitates system design, validation, and/or remediation sessions.
Assist with Epic Security assignment, security templates and maintenance where appropriate.
Remains current on Epic new version training for all applicable Epic certifications (if Epic).
Provides leadership within and across teams.
Assists and mentors team members and other staff and serves as orientation resource for new employees.
Develops and maintains positive relationships with team, department, and organization.
Participates in educational and leadership opportunities to enhance professional growth and expertise.
Serves as a positive change agent within and across teams.
Leads/facilitates team and cross-team meetings and initiatives.