IT Epic Ambulatory Analyst-Huntington, WV

Valley Health Systems Inc•Barboursville, WV

About The Position

Ambulatory analysts are the primary support contact for EpicCare Ambulatory. They coordinate all issues that arise during the project for EpicCare Ambulatory and must be very knowledgeable about the organization's policies, procedures, and business operations.

Requirements

Familiarity with health center workflow and patient experiences within Valley Health or an FQHC setting.
Clinical background Medical terminology preferred but not required.
Understanding of a wide array of integration points, including scheduling, lab, radiology, and billing.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
High school diploma or GED required
Associate degree preferred
Must complete the following Epic Certifications within 2 months after completion of each class:
CLN 100
CLN251/252
AMB 400
GEN 2200V (E-Prescribing)
Data Courier Badge
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to talk, listen and speak clearly on telephone

Responsibilities

Acting as the primary support for EpicCare Ambulatory end-users.
Identifying issues that arise in the EpicCare Ambulatory area as well as issues that impact other application teams, and working to resolve them
Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
Identifying and implementing requested changes to the system
Serving as a liaison between end users' workflow needs and Epic implementation staff
Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
Participating in training and working with end users
Troubleshooting problems and questions
Reviewing the status of projects and issues on an ongoing basis with leadership
Holding weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones
Long-term goal of cross-training in other applications.
Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).
Maintain compliance with all company policies and procedures
Other duties as assigned.