Epic Ambulatory Systems Analyst II

Cleveland Clinic

3d • Remote

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. As a Systems Analyst II, being a caregiver begins in the office, where you will assist with essential project development and support enterprise objectives. In this role, you will work with Core Epic applications, handling service requests and incidents submitted through ServiceNow. You will be trained to troubleshoot issues, analyze system breaks, perform configuration updates, and ensure application stability. As part of our IT and Cybersecurity team, you will do more than expand your discipline and skills as your work will help caregivers stay connected, supported, and equipped with the groundbreaking tools and technologies that impact patients across the globe. A caregiver in this role works remotely Monday through Friday from 8:00 a.m. -- 5:00 p.m., with occasional on-call responsibilities 3–4 times a year for a 3-day period. A caregiver who excels in this role will: Complete routine support and designated project assignments. Provide input to develop solutions. Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications. Develop process flow charts and report on project status. Support the development of information system requirements.

Requirements

• Associate’s degree in information technology, computer science or a related field and three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR a High School Diploma/GED and five years of experience OR a Bachelor’s degree and one year of experience
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Nice To Haves

• Microsoft, CompTIA or equivalent certification
• Obtained Epic certifications

Responsibilities

• Complete routine support and designated project assignments.
• Provide input to develop solutions.
• Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
• Develop process flow charts and report on project status.
• Support the development of information system requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree