IT Endpoint Analyst

VieMed Careers • Lafayette, LA

3d

About The Position

The IT Endpoint Analyst manages the provisioning and lifecycle of hardware and software, including monitoring, testing, and distributing operating system updates, drivers, and security patches through Microsoft Intune. The role fulfills requests for hardware, software, and office supplies; coordinates with vendors regarding pricing, product availability, and delivery times; assists with Tier I Service Desk troubleshooting; and maintains an accurate hardware asset inventory database.

The position works in an office environment and in the field during normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. It requires handling Protected Health Information (PHI) for document and report preparation, with strict adherence to policies and procedures that protect PHI as required by the HIPAA Privacy Rule. Duties and responsibilities may change at any time.

Requirements

• High school diploma or equivalent.
• Foundational knowledge of software, hardware, network processes, and support.
• Experience supporting various operating systems, including Windows 11 and Mac OS.
• Outstanding interpersonal skills with a focus on helping others.
• Ability to diagnose and fix computer hardware, software, network, and printer problems.

Nice To Haves

• Entry-level IT certifications or equivalent experience.

Responsibilities

• Provision devices and manage hardware and software lifecycles.
• Monitor, test, and distribute OS updates, drivers, and security patches through Microsoft Intune.
• Fulfill requests for hardware, software, and office supplies.
• Coordinate with vendors on pricing, product availability, and delivery times.
• Assist with Tier I Service Desk troubleshooting.
• Manage the hardware asset inventory database and ensure active-device records are accurate.
• Handle PHI for duties related to document and report preparation while following applicable privacy policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED