Associate IT Endpoint Analyst

Smithfield Foods • Clinton, NC

3d

About The Position

The Associate IT Endpoint Analyst supports and maintains the organization’s endpoint infrastructure, including desktops, laptops, mobile devices, and peripheral equipment. Working under the guidance of senior analysts and IT leadership, the analyst assists with deploying software and hardware, responding to service requests and incidents, and managing endpoint lifecycles. The role calls for strong customer service, attention to detail, and a foundational understanding of endpoint technologies and IT service management practices.

The analyst connects technical work with organizational objectives such as operational efficiency, cybersecurity, and user productivity. The position also involves documenting knowledge and procedures, keeping current with emerging technologies, and contributing to endpoint projects and initiatives. Other duties may be assigned.

Requirements

• Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and experience. Currently enrolled college students anticipated to graduate by the end of the current school year will also be considered qualified.
• Experience deploying and supporting Windows, Apple, and Android devices, including desktops, laptops, VDI, and tablets.
• Familiarity with Microsoft Office 365, Adobe, Java, and system administration tools.
• Hands-on experience using remote administration and screen-sharing solutions for troubleshooting and user support.
• Strong problem-solving skills for hardware, software, and patching issues.
• Clear communication skills and ability to manage multiple priorities in a fast-paced, team-oriented environment.

Nice To Haves

• Willingness to travel as needed.
• Interest in automation and improving efficiency.
• Strong decision-making and analytical skills under pressure.
• Team-first mindset and adaptability to changing needs.

Responsibilities

• Deploy and maintain endpoint hardware and software while following lifecycle management practices and minimizing business disruption.
• Respond to and resolve service desk tickets related to endpoint issues in a timely manner.
• Diagnose technical issues, perform root cause analysis, and help prevent recurring problems.
• Assist with deployment, configuration, and maintenance of desktops, laptops, mobile devices, and accessories.
• Accurately track asset additions, updates, and retirements in the CMDB to support lifecycle visibility and compliance.
• Participate in testing, implementing changes, and endpoint-related projects and initiatives as assigned.
• Stay current on emerging technologies and contribute to knowledge base articles, procedures, configurations, and troubleshooting documentation.
• Connect technical understanding with organizational objectives, including operational efficiency, cybersecurity posture, and user productivity.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level