IT Endpoint Engineer

Kwik Trip • La Crosse, WI

4d • $30 - $45

About The Position

Kwik Trip, Inc. is seeking an IT Endpoint Engineer 2 to support and enhance endpoint technologies across its corporate computing environment. The role independently administers, configures, tests, deploys, and maintains endpoint management solutions. It works closely with IT Security, Desktop Support, the Service Desk, vendors, and other technology teams to deliver reliable, secure, and scalable endpoint services, improve platforms, and contribute to IT initiatives.

The position administers endpoint management platforms and infrastructure; maintains software packages, operating system images, drivers, policies, and configuration settings; and coordinates application, operating system, firmware, patch, and security remediation deployments. It also provides advanced escalation support, performs root cause analysis, maintains technical documentation, and contributes to technology evaluations and continuous improvement. The schedule is Monday through Friday during daytime business hours, with a rotating evening and weekend on-call schedule and support outside normal business hours as needed. This position is not eligible for sponsorship.

Requirements

• Associate degree in Information Systems or a related field, or an equivalent combination of education and hands-on experience in IT endpoint management.
• 3–5 years of experience with SCCM/MECM, Intune, SQL, and PowerShell.
• 4 or more years of experience supporting Windows, virtual environments, and desktop technologies.
• Working proficiency administering enterprise endpoint management platforms, including SCCM/MECM and Intune.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, Microsoft Entra ID, Group Policy, PowerShell, network fundamentals, and virtual environments.
• Experience supporting or managing Apple and Android endpoints through platforms such as Workspace ONE, Apple Business Manager, or Google Enterprise Console.
• Ability to build, test, troubleshoot, and maintain application packages, endpoint configurations, deployment processes, and operational reports.
• Strong analytical, troubleshooting, diagnostic, and problem-solving skills across endpoint hardware, software, networking, and peripherals.
• Strong organization, communication, customer service, documentation, and project coordination skills.
• Ability to manage multiple priorities and work independently while contributing effectively in a collaborative, fast-paced environment.
• Strong attention to detail and ability to meet established deadlines for incidents, deployments, remediations, and projects.
• Ability to lift up to 50 lbs. from floor to waist level and up to 30 lbs. from waist level and above.
• Ability to perform occasional standing, sitting, walking, climbing, stooping, kneeling, crouching, crawling, pushing, pulling, operating machinery or power tools, and operating motor vehicles or heavy equipment.
• Ability to support evening, weekend, or after-hours escalations, deployments, remediation efforts, and endpoint service needs as part of a rotating on-call schedule.

Nice To Haves

• Bachelor’s degree in Information Systems or a related field.
• MD-102 (Microsoft 365 Certified: Endpoint Administrator Associate) certification.
• ITIL certification.
• Experience leading endpoint security remediation, deployment approvals, endpoint roadmaps, or large-scale endpoint change coordination.
• Advanced experience creating automation, custom scripts, endpoint reports, and operational efficiency improvements within MECM or related endpoint platforms.

Responsibilities

• Administer and support enterprise endpoint management platforms, including SCCM/MECM, Intune, Workspace ONE, Apple Business Manager, Google Enterprise Console, and related tools.
• Monitor and troubleshoot endpoint management infrastructure, device enrollment, inventory accuracy, deployment health, and compliance reporting.
• Create, update, test, and maintain software packages, operating system images, drivers, endpoint policies, configuration settings, and manual installation procedures.
• Coordinate and validate application, operating system, firmware, patch, and security remediation deployments using established testing, change management, and documentation processes.
• Manage pilot groups and validate deployments across representative hardware, software configurations, and business roles before broad rollout.
• Partner with IT Security and Infrastructure teams to investigate and remediate endpoint vulnerabilities within established timelines.
• Develop and maintain PowerShell scripts, reports, dashboards, and automation to improve endpoint visibility, reliability, and operational efficiency.
• Analyze endpoint health, patching, compliance, inventory, and security data to identify trends, gaps, and opportunities for improvement.
• Provide advanced escalation support for endpoint incidents, deployment failures, and complex hardware, software, networking, and peripheral issues.
• Perform root cause analysis, document findings, and implement corrective actions to reduce recurring incidents.
• Act as an application or platform owner for assigned endpoint technologies, including configuration standards, access controls, lifecycle planning, updates, monitoring, vendor coordination, and documentation.
• Create and maintain technical documentation, support procedures, knowledge base articles, change records, and CMDB information.
• Contribute to endpoint technology evaluations, proofs of concept, platform roadmaps, and continuous improvement initiatives.
• Provide technical guidance and knowledge sharing to Endpoint Engineer 1, Service Desk, and Desktop Support coworkers as needed.
• Provide endpoint services and support outside normal business hours as needed.

Benefits

• Health insurance
• 401k
• Paid time off
• Coworker bonuses ranging from 8–12% of gross annual wage depending on company profitability
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree