Endpoint Engineer

Loudoun County Public Schools•Leesburg, VA

1d•Hybrid

About The Position

The Endpoint Engineer is a technology service owner on the Department of Digital Information Infrastructure and Engineering team. The role recommends, designs, implements, and supports enterprise endpoint technologies, serving as the primary owner for practices that include software distribution, operating system and application patching, antivirus, application deployments and testing, desktop virtualization, device provisioning and imaging, license management, cloud service management, and device configuration. These services support a learning environment serving 15,000 staff and more than 80,000 students. The Endpoint Engineer works collaboratively across technical and non-technical teams to maintain critical IT services, develop infrastructure strategies, deploy and improve systems, and resolve complex engineering issues. The role also documents processes, monitors system performance, reports statistics, and provides guidance to technical staff. It requires strong communication, analytical, technical, critical-thinking, and problem-solving skills, along with a commitment to effective customer service. The position requires a bachelor’s degree in information technology, computer science, or a related field and three years of full-time information technology experience, or an equivalent combination of education and experience. The role is full-time, 12 months and 254 days per year, with an eight-hour workday. It is partially eligible for remote work subject to performance, supervisor approval, reliable high-speed internet, and a suitable private workspace. The position reports to the Supervisor, Endpoint Management.

Requirements

Bachelor’s degree in information technology, computer science, or a related field, or an equivalent combination of education and experience.
Three years of full-time information technology work experience, or an equivalent combination of education and experience.
Experience in at least two endpoint management or infrastructure services, such as Microsoft Intune, Microsoft Entra ID, Microsoft Autopilot, Microsoft SCCM, Google Workspace, Amazon Web Services, Ivanti Endpoint Manager, JAMF, VMWare Workstation, Dizzion FRAME, Active Directory, BeyondTrust, or Radix MDM.
Strong knowledge and experience in at least one major operating system, including Windows, macOS, iPadOS, or ChromeOS.
Scripting experience using PowerShell, VBScript, or Command Shell.
Experience in operating system configuration and deployment.
Experience supporting large enterprise environments and large fleets of endpoints.
Strong knowledge of operating system configuration and deployment and of supporting large enterprise environments and large endpoint fleets.
Exceptional problem-solving and critical-thinking skills, including the ability to identify, analyze, and resolve technical issues.
Commitment to staying current with emerging information technology and best practices.

Nice To Haves

Prior experience supporting a K–12 environment, with an understanding of its unique IT support needs and challenges.

Responsibilities

Own endpoint technology services, including software distribution, operating system and application patching, antivirus, application deployments, device imaging, application testing, desktop virtualization, cloud service management, and device configuration.
Share responsibility with a team for maintaining critical IT services.
Escalate information to Endpoint Specialists.
Document processes and procedures related to Endpoint Management.
Develop strategies and collaborate with technical and non-technical staff on core infrastructure projects.
Design and deploy new systems and enhancements to existing systems.
Measure the effectiveness of core infrastructure systems and design and implement improvements.
Build processes to support efficient operation of core infrastructure systems.
Monitor and test system performance and deliver statistics and reports.
Provide guidance to other technical staff.
Resolve complex engineering issues collaboratively with other departments.
Resolve technical issues using communication, analytical, technical, critical-thinking, and creative problem-solving skills to keep systems operating effectively and efficiently.
Provide excellent customer service to internal and external customers.