Associate IT Endpoint Analyst

Smithfield Foods•Clinton, NC

About The Position

The Associate IT Endpoint Analyst supports and maintains the organization’s endpoint infrastructure, including desktops, laptops, mobile devices, and peripheral equipment. Working under the guidance of senior analysts and IT leadership, the role assists with software and hardware deployment, responds to service requests and incidents, and contributes to endpoint lifecycle management. It calls for strong customer service skills, attention to detail, and foundational knowledge of endpoint technologies and IT service management practices. The analyst connects technical work with organizational objectives such as operational efficiency, cybersecurity, and user productivity. The role also supports endpoint-related projects, testing and change implementation, and development of documentation and knowledge base materials. Other duties may be assigned.

Requirements

Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and experience. Currently enrolled college students anticipated to graduate by the end of the current school year may qualify.
Experience deploying and supporting Windows, Apple, and Android devices, including desktops, laptops, VDI, and tablets.
Familiarity with Microsoft Office 365, Adobe, Java, and system administration tools.
Hands-on use of remote administration and screen-sharing solutions for troubleshooting and user support.
Strong problem-solving skills for hardware, software, and patching issues.
Clear communication skills and the ability to manage multiple priorities in a fast-paced, team-oriented environment.

Nice To Haves

Willingness to travel as needed.
Interest in automation and increasing efficiency through process improvement.
Strong decision-making and analytical skills under pressure.
Team-first mindset and adaptability to changing needs.

Responsibilities

Deploy and maintain endpoint hardware and software in accordance with lifecycle management practices while minimizing business disruption.
Respond to and resolve service desk tickets and endpoint issues in a timely manner.
Diagnose technical issues, perform root cause analysis, and help prevent recurring problems.
Assist with deployment, configuration, and maintenance of desktops, laptops, mobile devices, and accessories.
Accurately track asset additions, updates, and retirements in the CMDB to support lifecycle visibility and compliance.
Participate in testing, implementing changes, and endpoint-related projects and initiatives as assigned.
Stay current on emerging technologies and contribute to documentation of knowledge base articles, procedures, configurations, and troubleshooting steps.
Connect technical understanding with organizational objectives, including operational efficiency, cybersecurity posture, and user productivity.
Perform other duties as assigned.