IT Device Integration Technician I

UMC Health System

24d•Onsite

About The Position

The IT Device Integration Technician I is responsible for installing, maintaining, and repairing clinically integrated devices and audiovisual (A/V) solutions. The position supports clinical devices and systems, organization-provided mobile devices, IPTV software and media players, and related digital health solutions. The role also documents repairs, monitors supported systems, and works with employees, department leaders, vendors, and outside suppliers.

Requirements

High school diploma or GED.
Knowledge of computer systems and IT components.
Efficient phone, listening, and typing skills.
Self-motivation and ability to work with little supervision.
Ability to handle stressful and high-volume situations.
Ability to lift up to 75 pounds.
Ability to stand and walk for extended periods and to work long hours on one’s feet.
May need to climb ladders or crawl underneath desks.
Ability to drive to remote locations as required; must have own transportation.
Ability to work in confined areas, including construction zones.
Ability to travel to remote locations within a 100-mile radius.
Professional interactions with users and coworkers that meet UMC standards.

Nice To Haves

Bachelor’s degree is highly recommended.
Experience troubleshooting mobile devices.

Responsibilities

Configure, install, and troubleshoot clinical devices and systems as assigned.
Prepare, deploy, and support corporate-owned or provided mobile devices, managing them through the organization’s mobile device management (MDM) solution.
Coordinate regular device maintenance and repairs as necessary.
Manage the IPTV software solution and associated media players.
Troubleshoot system failures and issues, restore functionality, and help prevent future occurrences.
Assess A/V equipment and provide support or recommendations for new equipment.
Visit departments to monitor supported systems, devices, and solutions and verify proper operation.
Document repairs in the ticket system.
Perform other assigned duties related to digital health.