IT Technician I

SeaWorld • Orlando, FL

22h

About The Position

SeaWorld is hiring an IT Technician I to support IT service transition and service operation processes using ITIL methodology. The role assists users with laptop setup, network access, troubleshooting, and support for networking, telephony, security systems, and software. It also coordinates with department staff, corporate IT, and outside vendors; supports projects and event setups; and helps with IT equipment repair and receiving.

Requirements

• High school diploma or equivalent.
• Working knowledge of Windows, Cisco IOS, and/or Avaya.
• Excellent written and verbal communication skills, and comfort speaking over a radio.
• Basic math skills.
• Basic analog phone troubleshooting skills.
• Ability to recognize and address service design concerns according to ITIL methodology, including service levels, availability management, and information and physical security management.
• Ability to lift up to 75 pounds and push or pull up to 150 pounds.
• Ability to climb ladders and work at heights up to 100 feet.
• Comfort working around fumes, dust, and odors.
• Comfort working around animals.
• Ability to work in all weather conditions.
• Availability for varying shifts and hours based on business needs, including opening, mid, and closing shifts; nights, weekends, and holidays.
• Availability to support an on-call rotation for after-hours needs.

Nice To Haves

• 1–3 years of experience working with PCs, security systems (CCTV and access control), telecom, system support, and/or networks.

Responsibilities

• Perform ITIL service transition tasks, including asset management, change management, and knowledge and SOP management.
• Perform ITIL service operation tasks, including event, incident, problem, request fulfillment, and access management.
• Interact professionally with other departments and outside vendors.
• Manage individual projects to ensure completion on time, within budget, and according to customer requests.
• Work with corporate IT and vendors to isolate and repair software issues and remote troubleshooting calls.
• Assist users with laptop setup and testing.
• Assist with troubleshooting logical and physical networking issues.
• Assist with troubleshooting complex telephony issues.
• Work with IT team members on event setups and department moves.
• Assist with new-user network access setup.
• Assist with repair parts and the receiving process.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Discounts on food, merchandise, and other park offerings.
• Scholarship opportunities.
• Exclusive employee events and giveaways.
• Fun, fast-paced environment and great teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED