IT Technician I (Nonprofit)

Hopelink•Bellevue, WA

6h•$0 - $28•Onsite

About The Position

The IT Technician I provides Microsoft support for Hopelink agency computer systems. The role installs and maintains computer operating systems, hardware, peripherals, and software, and provides administrative support for the Genesys Cloud phone system. It provides entry-level desktop support to users with varying technical abilities, using patience and strong troubleshooting skills. Support is delivered in person at Hopelink sites or remotely to users. The IT team supports Hopelink employees who provide services to the community.

Requirements

One year of technical troubleshooting work experience with Microsoft-based programs in a non-technical user setting.
Working knowledge of Microsoft Office 365.
Competence with basic Microsoft Server system administration tasks, such as creating user accounts and setting up email profiles.
Ability to work effectively with and provide IT support to diverse internal staff.
Ability to diagnose and resolve desktop computer problems involving hardware, operating systems, software applications, memory management, printers, and router/modem/VPN/broadband firewall configurations.
Patience and excellent troubleshooting skills.

Responsibilities

Document and respond to IT service requests and reported problems through information data and Byte requests.
Resolve network, system, and application issues when possible, and refer escalated issues to the Senior System Administrator as appropriate.
Listen to understand and de-escalate challenging technology support needs.
Answer questions about support offered within the IT team's scope of work.
Install and maintain computer operating systems, hardware, peripherals, and software.
Provide support for Genesys Cloud phone system administration.
Provide desktop support in person at various Hopelink sites and remotely to users.
Set up sit/stand desks, install computer equipment, and run cables in office or cubicle environments.
Develop skills in using a patient, trauma-informed approach to support internal staff with technology.

Benefits

Up to 10 paid vacation and sick days annually.
10 paid holidays.
Up to 7 paid float days available to use immediately, dependent on hire date and hours per week.
Medical, dental, and vision benefits after a one-month waiting period.
Flexible Spending Accounts.
401(k) with employer match.
Life, disability, and accident coverage.
Wellness Program.
Employee Resource Groups.
Employee Assistance Program.
Employee discount opportunities.
Training classes and paid training.
Internal career opportunities.
Professional development.
Leadership development.
Career path coaching.
Annual performance reviews with merit increase opportunities.