IT Systems Integration Specialist I

Labcorp•Raritan, NJ

5d•$25 - $35•Onsite

About The Position

Labcorp is seeking an IT Systems Integration Specialist I to support laboratory operations, laboratory systems, and IT infrastructure for a team in Raritan, New Jersey. The position works closely with laboratory staff and IT teams to provide technical support, troubleshoot issues, and assist with system implementations and upgrades. The ideal candidate has strong customer service skills, basic technical knowledge, and a willingness to learn in a fast-paced laboratory environment. This is a full-time, non-exempt hourly position on a third-shift schedule: Tuesday through Saturday, 12:00 a.m. to 8:30 a.m. EST. Business needs may occasionally require flexibility, including earlier, later, or additional hours, with reasonable notice when possible.

Requirements

Associate's degree.
At least 1 year of prior experience in both a laboratory environment and IT support or infrastructure.
At least 1 year of experience in an IT position.
Strong written and verbal communication skills.
Ability to work independently and in cross-functional teams.
Strong troubleshooting and analytical skills.
Ability to manage multiple priorities in a fast-paced environment.
Flexibility to work overtime or off-hours as needed, such as for go-lives, outages, or critical support.
Must comply with HIPAA, security, and confidentiality standards.
Understanding of cybersecurity principles and compliance requirements.
Ability to manage competing priorities under tight timelines, especially during outages or go-lives.
Strong customer service mindset and ability to work effectively with laboratory leadership and technical teams.

Nice To Haves

Bachelor's degree.
At least 3 years of experience with LIS or laboratory instrument interface systems.
At least 3 years of experience with network configuration, monitoring tools, and asset management systems.
IT certifications or technical degrees, such as A+, Network+, or Security+.
Current or prior Labcorp experience.

Responsibilities

Serve as a liaison between laboratory operations and IT teams.
Provide onsite support in the Raritan Lab and STAT Labs.
Set up, configure, and provide ongoing support for laboratory systems.
Support projects involving equipment, software, system connectivity, and post-go-live stabilization.
Conduct end-to-end system testing, hardware and software validation, and documentation.
Collaborate with vendors, Corporate IT, IT Security, and laboratory leadership on installations and integrations.
Perform administrative and clerical support activities as needed.
Assist with divisional network support, including WAN, MDF, and IDF infrastructure.
Respond to and troubleshoot laboratory hardware, software, and connectivity issues in a timely manner.
Perform routine preventative maintenance and health checks on laboratory workstations, printers, barcode scanners, and peripheral devices.
Monitor laboratory system performance and proactively identify potential issues affecting operations.
Coordinate user account provisioning, access requests, and permission reviews in accordance with security and compliance requirements.
Support asset inventory management, including tracking laboratory equipment, computers, and software licenses.
Escalate complex technical issues to Tier 2 support teams or vendors and track resolution through completion.
Assist with backup, recovery, and business continuity activities for laboratory systems.
Participate in incident investigations, root cause analysis, and implementation of corrective actions.
Assist with deployment and validation of new laboratory instruments and associated software platforms.
Participate in on-call, after-hours, or weekend support activities as required for critical laboratory operations.
Maintain a safe working environment by following laboratory safety procedures and company guidelines.