Integration Technician I

Core & Main • St Louis, MO

3d

About The Position

The Integration Technician I helps ensure operational efficiency across Core & Main locations by providing onsite and remote Level 1 support for computing hardware and software. The role supports new locations and mergers and acquisitions as they adopt Core & Main standards, including travel for onsite assistance. The technician responds to support requests, troubleshoots equipment and applications, supports associates, documents work, and escalates incidents to Level 2 support when needed. The position operates under general supervision, with complex or unusual problems referred to a supervisor and work regularly reviewed by a senior coworker or supervisor.

Requirements

• High school diploma or GED is strongly preferred.
• Generally, 1–2 years of experience in the area of responsibility.
• Specialized skills training or certification may be required.
• Ability to travel for a week at a time; overnight travel is less than 25% of the time.
• Ability to perform physical hardware setup, including lifting computers, monitors, and peripherals on or under desks.

Nice To Haves

• Associate degree in a technical discipline and/or technical certification.
• A+, MCP, and/or MCSE certification.
• Bachelor's degree.

Responsibilities

• Respond to inbound phone calls, email, and web tickets, diagnosing and resolving incidents, problems, and requests involving computer hardware and software, output devices, mobile devices, and ERP applications.
• Provide onsite and remote Level 1 technical support for Core & Main locations.
• Set up, maintain, and monitor hardware at new Core & Main locations.
• Help new associates log into machines and provide related support.
• Work to meet agreed Service Level Agreements and maintain a high level of Help Desk customer service.
• Recommend ways to streamline support processes and maintain the knowledge base.
• Coordinate IT support and accurately escalate incidents to the appropriate Level 2 support when necessary.
• Maintain work-history documentation for personal computers and equipment.
• Set up new PCs and troubleshoot printers, passwords, email, standard Windows applications, internet access, and network connectivity.
• Provide after-hours on-call support according to established rotation schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED