Integration Technician

Cross Technologies Inc.•Whitsett, NC

About The Position

The Integration Technician implements and troubleshoots automation systems for multiple projects and service calls. The role uses Cross Company’s in-house integration methods and vendor-supplied hardware and software, and works with customers and sales staff to understand project requirements and deliver technical solutions. The technician also supports sales occasionally as a technical consultant, completes project and service-call paperwork, and enters time weekly. The work environment ranges from a typical office to plant sites. Travel may be up to 30%, including overnight travel averaging 1–2 nights per week. The position may require availability for travel with less than 24 hours’ notice for customer emergency support, which occurs less than 5% of the time. Depending on the assignment, work may exceed 40 hours to support project efforts. Plant-site work can involve physical activity, work at heights, and use of personal protective equipment.

Requirements

Experience writing technical documents.
Strong mathematical skills and problem-solving expertise.
Computer skills, including internet-based tools, Google Suite, Microsoft Word, and Excel.
Excellent verbal and written communication skills.
Demonstrated ability to implement technical solutions tailored to a specific project.
Demonstrated ability to read and comprehend electrical schematics and mechanical drawings.
Excellent interpersonal and listening skills, integrity, and understanding of business ethics.
Self-motivation and ability to work independently with minimal supervision.
Good decision-making, problem-solving, analytical, and organizational skills.
Ability to adapt, handle stressful situations, collaborate in a team, and integrate new information quickly.
Ability to travel up to 30%, including occasional overnight travel and, for emergency support, availability to travel with less than 24 hours’ notice.
Ability to work more than 40 hours when needed to support work efforts.
Ability to lift or carry up to 40 pounds; walk, climb, bend, stoop, kneel, crouch, crawl, and work at heights of 15 to 20 feet.
Ability to work in non-permit-required spaces and to climb ladders, stairs, platforms, and scaffolding.
Ability to read documents and computer screens and maintain continuous mental and visual attention.

Nice To Haves

A two-year technical degree or equivalent related experience.
Strong electrical and mechanical background.
Plant process control or manufacturing experience.
Ethernet and networking skills.

Responsibilities

Implement plant automation using in-house integration methods and vendor-supplied hardware and software.
Troubleshoot electrical and electronic components.
Read and comprehend mechanical drawings and electrical schematics.
Use hand tools for electrical and electronic troubleshooting and for assembling mechanical components.
Interact with customers to meet project or service-call needs.
Coordinate with sales staff to understand project requirements.
Work as a functioning team member.
Occasionally support sales staff as a technical consultant for potential projects.
Complete paperwork associated with projects and service calls.
Enter time on a weekly basis.