Systems Integration Technician

Watchtower Security LLC•Maryland Heights, MO

9h•$50,000 - $55,000

About The Position

The Systems Integration Technician works in the Projects Department of a national video surveillance provider serving the multifamily housing industry. The role partners with installers and Project Managers to complete projects at new and existing client sites. Work includes camera aiming and focusing, virtual equipment configuration, network connectivity checks, troubleshooting, and creating and maintaining project-related documentation such as network and property maps, equipment lists, light audits, obstruction audits, and client Portal Maps. The technician also coordinates installation of internet service, supports newly installed sites with Service, and collaborates with internal teams and subcontractors to ensure equipment and network standards are met.

Requirements

Basic networking knowledge.
High school diploma or equivalent.
Ability to work independently with minimal supervision.
Ability to follow directions and meet deadlines.
Enjoys hands-on problem-solving in a fast-paced work environment.
Experience using Microsoft Office programs, including Excel and PowerPoint.
Excellent time management, planning, and forward-thinking skills.
Self-motivated, with a positive and professional attitude.
Excellent communication and listening skills.
Strong team-building, customer service, and interpersonal skills.
Flexibility to work outside normal business hours as needed to meet project deadlines.

Nice To Haves

Technical certification or an associate degree.

Responsibilities

Create network maps and equipment lists for new projects and installations.
Create and update client Portal Maps.
Order and schedule internet installation.
Create and maintain project-related site documentation, including property maps, light audits, and obstruction audits.
Perform basic network troubleshooting and configure switches, radios, routers, and IP cameras.
Aim and focus cameras with installers.
Virtually configure new equipment.
Verify network connectivity.
Tune cameras after installation is complete.
Collaborate with Service on tele-support and virtual resolutions for newly installed sites.
Handle multiple competing projects and assignments.
Perform backend removal of client sites as projects are completed or systems are decommissioned.
Collaborate with Inventory and Procurement to ensure the correct equipment is ordered for projects.
Collaborate with Project Managers, subcontractors, System Design, Service, and Review teams to ensure project equipment and network standards are met.