Systems Integration Manager

DMD Systems Recovery, LLC.

3d•Remote

About The Position

The Systems Integration Manager owns DMD’s customer integration program and connections between DMD’s systems, customers, vendors, and partners. This builder-operator sets the integration roadmap, manages priorities, builds integrations, and identifies opportunities to expand how DMD connects with customers. The role serves as the primary liaison among DMD Program Managers, Development teams, and clients throughout the integration lifecycle. It works directly with customer technical teams to understand systems and workflows, identify opportunities, and carry integrations through requirements, design, security, development, testing, deployment, monitoring, support, and continuous improvement. The position works across platforms including ServiceNow, Salesforce Agentforce Service / Service Cloud, Salesforce Field Service, ServiceBridge, Microsoft Intune, Power Platform, customer and partner APIs, and other enterprise service, asset, and workflow platforms. It is remote, with a preference for proximity to Phoenix, and travel is expected for customer meetings, site visits, trade shows, and team meetings. The position includes salary commensurate with experience and responsibilities and a benefits package.

Requirements

At least 5 years of experience with business system integrations, enterprise applications, automation, or related technical work.
Hands-on experience with REST APIs, HTTP, webhooks, JSON, authentication, and system-to-system data exchange.
Experience working directly with customers or external partners on technical projects.
Experience with enterprise platforms such as ServiceNow, Salesforce, NetSuite, Dynamics 365, ServiceBridge, Power Platform, custom ERP systems, or similar applications.
Ability to translate between business users, customers, Program Managers, and technical Development teams.
Strong technical judgment, troubleshooting, and communication skills.
Ability to learn new systems quickly.
Prolonged periods of sitting at a desk and working on a computer; must be able to lift up to 15 pounds at a time.

Nice To Haves

Bachelor’s degree or equivalent practical experience.
Hands-on Power Platform and ServiceNow experience is strongly preferred.
Experience with every specific platform is not required; the ability to understand new systems and integration patterns is more important.

Responsibilities

Build and maintain the customer integration roadmap based on client needs, business priorities, and growth opportunities.
Identify opportunities to expand integrations with existing customers and connect DMD more deeply into their systems and workflows.
Serve as the primary liaison between clients, DMD Program Managers, and Development teams for integration work.
Work with customer technical teams to understand systems, workflows, security requirements, and integration needs.
Translate business and customer requirements into integration plans, priorities, and technical requirements for Development teams.
Maintain customer and internal team alignment through planning, testing, launch, and support.
Own integration work from discovery and requirements through design, build, testing, deployment, monitoring, and support.
Build integrations directly where appropriate and provide technical direction when development resources are involved.
Work with REST APIs, webhooks, JSON payloads, authentication, workflows, file exchanges, and other integration methods.
Troubleshoot integration issues across DMD, customer, and partner systems.
Develop reusable integration patterns and document data flows, dependencies, ownership, and support.
Build and support integrations involving ServiceNow, Salesforce Agentforce Service / Service Cloud, Salesforce Field Service, ServiceBridge, Microsoft Intune, Microsoft Power Platform, customer and partner APIs, and enterprise service, asset, ERP, and workflow platforms.
Define practical standards for APIs, authentication, data exchange, error handling, monitoring, security, and documentation.
Work with internal and customer security teams to meet access, privacy, and security requirements.
Establish source-of-truth, mapping, validation, and ownership rules for data moving between systems.
Ensure integrations are secure, reliable, supportable, and designed for long-term use.
Increase the number and depth of production customer integrations, speed integration delivery, reduce customer friction and manual data exchange, provide clear ownership of integration work, create scalable patterns that reduce manual work, and maintain reliability and security standards.