Engagement Manager, Systems Integration
About The Position
Provides expert-level commercial solutions support and ensures financial performance for an assigned customer segment across technology solutions. Establishes IQVIA’s credibility as a provider of commercial enterprise-wide technology solutions and drives large-scale, customized deals across the Tech & Services portfolio. The role may be aligned to a business unit or be shared globally by geography, team, or region. The Engagement Manager is accountable for large-scale, multi-country technology implementations, including customer satisfaction and profitability. The role sets strategic client and segment agendas, drives global account planning, develops strategic client relationships, coordinates IQVIA and client touchpoints, and manages account intelligence and plans to achieve financial and non-financial targets.
Requirements
- Bachelor’s degree.
- Seven years of relevant sales, service, or marketing experience.
- Excellent project management, client influencing, and relationship-building skills.
- In-depth understanding of IQVIA data assets and core offerings.
- Works willingly and effectively with others across the organization to accomplish team goals.
- Experience developing consultative relationships with senior managers and executives at life sciences clients.
- Ability to manage multiple projects, juggle priorities, and deliver on tight deadlines.
- Knowledge of consulting methodologies, tools, and techniques related to the functional area.
- Knowledge of key issues and current developments in the life sciences industry.
- Excellent presentation, communication, and client influencing skills.
- Established network and referral contacts.
- Subject matter expertise and project management skills to manage projects across more than one Center of Excellence (CoE).
Responsibilities
- Spends at least 50% of their time on the customer segment.
- Takes accountability for large-scale, multi-country technology implementations, including customer satisfaction and profitability.
- Sets strategic client and segment agendas and drives global account planning to achieve financial and non-financial targets.
- Builds, broadens, and deepens strategic client relationships within assigned accounts through the sell-deliver process.
- Ensures alignment and coordination among IQVIA and client touchpoints and shares client insights internally.
- Maps commercial stakeholders at segment and account levels, including their needs and priorities.
- Creates annual segment and account plans with financial targets and a clear roadmap for achieving them.
- Maintains intelligence on competitor activity and strategy within the account.
- Provides regular cadence with aligned members of the customer or segment account.
Benefits
- Health and welfare benefits may be offered, depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
