IT Desktop Support / Field Services Technician
About The Position
The IT Desktop Support / Field Services Technician provides hands-on technical assistance for computer systems, hardware, software, and IT infrastructure at a manufacturing facility in Fairport, NY. The role supports end users onsite and remotely, troubleshooting issues, managing service requests, deploying equipment, and supporting workplace technology such as conference rooms and telephony systems. The technician diagnoses and resolves issues or escalates incidents according to established procedures. The assignment is a W2 contract role, requires onsite work in Fairport, and may involve light travel between sites and occasional on-call availability. The initial assignment location may change as Field Services supports multiple sites and end-user requests.
Requirements
- High school diploma or GED required.
- 1–3 years of hands-on hardware support experience beyond basic imaging and deployment.
- Experience troubleshooting desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
- Working knowledge of Active Directory, VPN connectivity, networking fundamentals, and IT service management processes.
- Experience with PC imaging, software installation, hardware configuration, and peripheral support.
- Strong troubleshooting, customer service, organizational, and communication skills.
- Ability to work independently, manage competing priorities, and collaborate across IT teams.
- Must be able to commute to and work onsite in Fairport, NY.
- Flexibility to travel between locations and provide occasional after-hours or on-call support.
- Must be able to work on a W2 tax basis; C2C and third-party vendors are not accepted.
Nice To Haves
- Associate degree preferred.
- CompTIA IT Fundamentals certification.
- CompTIA A+ certification.
- CompTIA Cloud+ certification.
- CompTIA Mobility+ certification.
- CompTIA Network+ certification.
- CompTIA Server+ certification.
Responsibilities
- Provide onsite and remote support for desktops, laptops, peripherals, software, and IT infrastructure.
- Troubleshoot Windows 7/10/11, Microsoft Office, Microsoft 365, browsers, cloud applications, and corporate mobile devices.
- Support Active Directory, Cisco VPN, remote access, and basic network connectivity.
- Image, configure, deploy, and maintain PCs using USB and PXE-based deployment methods.
- Install and troubleshoot software, security applications, printers, drivers, and IP telephony devices.
- Support conference room audio/visual equipment, meetings, and corporate events.
- Manage IT assets, inventory, hardware procurement, shipping, receiving, and equipment moves.
- Use ServiceNow or similar ticketing systems to document, prioritize, resolve, and escalate incidents.
- Perform hands-on IT tasks, including equipment installation, component replacement, power cycling, and remote console access.
- Assist with onboarding, vendor coordination, IT projects, and technical documentation.
- Collaborate with other IT teams, communicate effectively with end users, and maintain confidentiality.
- Manage multiple assignments and adapt to changing priorities while providing occasional after-hours or on-call support.
- Travel between locations as needed for event support and remote site assistance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
