IT DEMAND COORDINATOR

Dollar General • Goodlettsville, TN

11d

About The Position

The IT Demand Coordinator supports the intake, tracking, and coordination of technology requests and enhancements. The role prepares submissions for Account Leads by organizing intake details, required documentation, and request-readiness information; reviews requests for completeness, business context, and readiness; and coordinates discussions with business stakeholders and IT partners to clarify request scope. The coordinator routes requests to technology, finance, and delivery partners for sizing, estimation, and evaluation; maintains intake queues and demand repositories; tracks requests through intake and handoff; and provides stakeholders with status updates and follow-up information. The position follows established intake procedures and documentation standards, identifies missing information and data-quality or routing issues, and escalates these to appropriate owners.

Dollar General describes its mission as “Serving Others” and highlights career opportunities across its stores, distribution centers, Store Support Center, and Private Fleet Team.

Requirements

• Associate degree or equivalent relevant experience in Business Administration, Information Technology, Business Operations, or a related field is required.
• Strong intake coordination, organization, and follow-through skills.
• Ability to manage multiple requests and priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and data accuracy.
• Ability to coordinate effectively with cross-functional teams and stakeholders to gather information, confirm next steps, and support request readiness.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Teams.
• Ability to review request information for completeness, accuracy, status, aging, and follow-up needs.
• Customer-focused mindset with strong follow-through, accountability, and attention to request completion.

Nice To Haves

• Bachelor’s degree preferred.
• Minimum 2 years of experience in business operations, IT coordination, project coordination, request tracking, or workflow management preferred.
• Experience in administrative coordination, data entry, request tracking, or customer service.

Responsibilities

• Prepare incoming technology requests and enhancement submissions for Account Leads by organizing intake details, required documentation, and readiness information. (40% category: Demand Intake & Request Coordination)
• Review demand requests for completeness, required documentation, business context, and readiness for Account Lead review. (40% category: Demand Intake & Request Coordination)
• Coordinate intake discussions with business stakeholders and IT partners to capture details, clarify scope, and prepare information for Account Lead review. (40% category: Demand Intake & Request Coordination)
• Route requests to appropriate technology, finance, and delivery partners for sizing, estimation, and evaluation; maintain intake queues and provide status updates. (40% category: Demand Intake & Request Coordination)
• Maintain accurate and consistent demand repository data, and track requests through intake, readiness review, routing, and handoff. (30% category: Demand Tracking)
• Maintain request status, aging, completeness, and routing information to support demand visibility. (30% category: Demand Tracking)
• Coordinate request-readiness discussions; communicate documented updates, next steps, and follow-up items; escalate aging requests or missing information as appropriate. (15% category: Stakeholder Communication & Coordination)
• Maintain collaborative working relationships that support timely intake completion, routing, and request readiness. (15% category: Stakeholder Communication & Coordination)
• Follow established intake procedures, documentation standards, and routing workflows; identify missing information, data-quality issues, or routing gaps and escalate them to the appropriate owner. (15% category: Process Support)

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree