IT / Data Systems Manager

Tisun Beauty•Charlotte, NC

About The Position

Tisun Beauty is seeking an experienced, results-driven IT / Data Systems Manager to oversee and maintain the technology infrastructure and business systems supporting its retail operations. The role is responsible for keeping systems reliable, secure, connected, and efficient across store locations and company operations. The manager will support retail technology, point-of-sale systems, e-commerce platforms, business intelligence, data reporting, system integrations, and technology vendors. This is a full-time management position based at company headquarters, with regular visits to store locations. The role may require responding to critical system issues when necessary and involves managing multiple priorities while supporting a growing retail organization. The position reports to the President / CEO. Compensation is to be determined based on qualifications and experience. Health benefits are offered; additional benefits and applicable employee programs will be discussed during the hiring process.

Requirements

At least 5 years of experience in IT management, retail technology, or business systems administration.
Experience supporting multi-location retail operations.
Hands-on experience with POS systems and e-commerce platforms.
Strong understanding of data management, system integrations, and business reporting.
Experience with SQL, business intelligence tools, or advanced spreadsheet reporting.
Experience managing technology vendors and outsourced IT specialists.
Strong troubleshooting, organizational, and project management skills.
Excellent communication skills and ability to work with executives, managers, and store employees.
Ability to respond to critical system issues when necessary.
Ability to manage multiple priorities and support a growing retail organization.

Nice To Haves

Experience with Lightspeed and Shopify.
Knowledge of CRM systems, customer loyalty platforms, and workforce management systems.
Experience with retail inventory, sales, labor, and operational reporting.
Knowledge of cybersecurity fundamentals, user access management, and data backups.

Responsibilities

Oversee daily operations of company technology systems and software.
Manage and support retail POS systems, scanners, printers, devices, and network connectivity.
Maintain business platforms, including Lightspeed, Shopify, CRM, loyalty programs, and workforce management systems.
Provide technical support to store locations and corporate operations; troubleshoot system issues and coordinate resolutions with external IT vendors.
Maintain integrations between company systems covering sales, inventory, customer information, pricing, orders, and workforce data.
Identify and resolve data inconsistencies and synchronization issues, establish data accuracy standards, and ensure systems communicate reliably.
Develop and maintain company dashboards, reports, and performance tracking tools; provide accurate business reporting to executive leadership and department managers.
Monitor sales, inventory, labor, and operational data, and improve reporting through automation and data analysis.
Manage technology upgrades, software implementations, and system improvements; evaluate new applications and technology solutions.
Coordinate outsourced IT specialists, developers, cybersecurity professionals, and network support providers.
Maintain vendor relationships, service agreements, and technology licenses; ensure technology changes are properly tested and implemented.
Oversee system access, user permissions, account management, cybersecurity measures, system updates, and backup procedures.
Support company data privacy and security requirements and maintain appropriate documentation and system procedures.
Monitor IT spending, software subscriptions, and technology expenses; identify opportunities to improve efficiency and reduce unnecessary technology costs.
Develop a technology roadmap aligned with company growth and recommend future technology investments to executive leadership.
Demonstrate professionalism, accountability, confidentiality, and strong leadership while supporting the organization.