IT / DATA SYSTEMS MANAGER

Tisun Beauty•Charlotte, NC

1d•Onsite

About The Position

Tisun Beauty is seeking an experienced, results-driven IT / Data Systems Manager to oversee and maintain the technology infrastructure and business systems supporting its retail operations. The role helps ensure systems remain reliable, secure, connected, and efficient across store locations and company operations. The position is based at company headquarters, with regular visits to store locations, and requires availability to respond to critical system issues when necessary. The manager will support a growing retail organization while demonstrating professionalism, accountability, confidentiality, and strong leadership.

Requirements

At least 5 years of experience in IT management, retail technology, or business systems administration.
Experience supporting multi-location retail operations.
Hands-on experience with POS systems and e-commerce platforms.
Strong understanding of data management, system integrations, and business reporting.
Experience with SQL, business intelligence tools, or advanced spreadsheet reporting.
Experience managing technology vendors and outsourced IT specialists.
Strong troubleshooting, organizational, and project management skills.
Excellent communication skills and ability to work with executives, managers, and store employees.

Nice To Haves

Experience with Lightspeed and Shopify.
Knowledge of CRM systems, customer loyalty platforms, and workforce management systems.
Experience with retail inventory, sales, labor, and operational reporting.
Knowledge of cybersecurity fundamentals, user access management, and data backups.

Responsibilities

Oversee daily operations of company technology systems and software.
Manage and support retail POS systems, scanners, printers, devices, and network connectivity.
Maintain business platforms, including Lightspeed, Shopify, CRM, loyalty programs, and workforce management systems.
Provide technical support to store locations and corporate operations; troubleshoot system issues and coordinate resolutions with external IT vendors.
Maintain integrations among systems handling sales, inventory, customer information, pricing, orders, and workforce data.
Identify and resolve data inconsistencies and synchronization issues; establish and maintain data accuracy standards across business platforms.
Ensure company systems communicate effectively and reliably.
Develop and maintain dashboards, reports, and performance tracking tools, and provide accurate business reporting to executive leadership and department managers.
Monitor sales, inventory, labor, and operational data; improve reporting processes through automation and data analysis.
Manage technology upgrades, software implementations, and system improvements; evaluate new applications and technology solutions.
Coordinate outsourced IT specialists, developers, cybersecurity professionals, and network support providers.
Maintain vendor relationships, service agreements, and technology licenses; ensure technology changes are properly tested and implemented.
Oversee system access, user permissions, and account management, including appropriate establishment and removal of employee access.
Coordinate cybersecurity measures, system updates, and backup procedures; support data privacy and security requirements.
Maintain appropriate documentation and system procedures.
Monitor IT spending, software subscriptions, and technology expenses; identify opportunities to improve efficiency and reduce unnecessary costs.
Develop a technology roadmap aligned with company growth and recommend future technology investments to executive leadership.
Manage multiple priorities and respond to critical system issues when necessary.