IT Coordinator

Compu Dynamics•Chantilly, VA

3d•$62,000 - $75,000•Onsite

About The Position

Compu Dynamics is adding its first in-house IT team member to support a fast-growing, multi-site data center construction and systems integration company. The IT Coordinator serves as the primary IT contact for employees and the company’s managed service provider (MSP), providing hands-on support and coordinating the management of devices, accounts, software, and business systems. The role works directly with the CFO and offers broad exposure to the systems used to run the business. The position is full-time and on-site at the Chantilly, Virginia headquarters, with occasional travel to other offices, job sites, and the manufacturing plant. Work is typically Monday through Friday, with occasional after-hours work as needed for setups, outages, or support.

Requirements

2 to 4 years of experience in help desk, desktop support, or at an MSP.
Hands-on experience with Microsoft 365 and Windows 10/11.
Working knowledge of networking basics, including Wi-Fi, VPN, DNS, and DHCP, as well as printers and peripherals.
Experience using a ticketing system and managing issues through to resolution.
Strong communication and customer service skills, including the ability to explain technical issues to non-technical people.
Organized, dependable, and comfortable owning a vendor relationship.
Valid driver's license.
Ability to lift up to 50 pounds.

Nice To Haves

Experience with Entra ID (Azure AD) and Intune.
CompTIA A+, Network+, or Security+ certification, or Microsoft 365 Endpoint Administrator certification.
Experience in construction, engineering, or a multi-site business.
Exposure to ERP or project management systems such as NetSuite, Procore, or similar systems.
Basic scripting or automation experience, such as PowerShell.

Responsibilities

Serve as the primary point of contact for the MSP by opening, prioritizing, and following up on tickets, escalating issues, and holding the MSP to agreed service levels.
Track software subscriptions and renewals and identify potential cost savings.
Provide first-line, in-person support for hardware, software, printers, phones, conference rooms, and network connectivity.
Coordinate user access and basic support for business applications such as NetSuite, Procore, and Concur.
Travel occasionally to other offices, job sites, and the manufacturing plant for equipment setups and support.
Manage employee onboarding and offboarding, including accounts, licenses, laptops, phones, and access to business systems.
Administer Microsoft 365 users, groups, mailboxes, licenses, Teams, and SharePoint permissions.
Maintain an accurate inventory of laptops, phones, peripherals, and software licenses, including purchasing, setup, and returns.
Support security and compliance work with the MSP, including MFA, device updates, security awareness training, and evidence gathering for audits such as SOC 2.
Write simple how-to guides and keep IT documentation current.
Follow site safety rules and PPE requirements during job site and plant visits.

Benefits

Medical, dental, and vision insurance, with plans currently offered through Cigna.
401(k) retirement plan with automatic enrollment at 3% and a company match of up to 4%, subject to the stated contribution requirement, plus profit-sharing opportunities.
Employer-paid life insurance equal to 1x salary.
Fully paid short-term disability.
Voluntary benefits, including long-term disability, supplemental life insurance, accident, critical illness, and hospital indemnity coverage.
Paid time off accrual of up to 160 hours (4 weeks) annually, beginning after 60 days of employment.
Seven company-observed paid holidays plus a floating holiday.
Eight hours of birthday time off during the employee’s birthday month.
Paid parental leave: 8 weeks of maternity leave and 2 weeks of paternity leave, concurrent with FMLA.
40 hours of paid volunteer time annually for community service.
Boot reimbursement of up to $150 annually, available from the first day.
Tool reimbursement of $250 annually, available after 60 days.
Tuition reimbursement of up to $5,000 annually for approved educational programs.