IT Coordinator I
About The Position
The IT Coordinator I provides frontline IT support to employees by troubleshooting and resolving hardware, software, network, and communication issues across offices, plants, and job sites. The role supports local network infrastructure and systems, coordinates escalation when needed, and works with end users, business leadership, and Corporate IT to keep technology operations reliable and productive. The position supports service desk requests, local Active Directory and network services, business applications, IT documentation, equipment deployment, and the full lifecycle of IT assets. It also assists with technology needs for acquisitions, large projects, and joint ventures, and helps business unit management assess future IT needs, budgets, forecasts, licensing, and asset strategies. Travel to plants, satellite offices, and job sites may be required, including extended daily and weekend hours as needed.
Requirements
- Associate degree or an equivalent combination of education, training, experience, and/or certifications.
- At least 3 years of relevant experience providing network and PC support in a multi-site business environment.
- Knowledge of professional IT support principles and the ability to apply company policies, procedures, and standards to routine to moderately complex issues.
- Ability to analyze and address problems of moderate to advanced scope by evaluating data, system behavior, and contributing factors.
- Ability to work independently on routine tasks with minimal supervision and complete new assignments with general direction.
- Advanced knowledge of Microsoft Windows desktop operating systems.
- Working knowledge of Microsoft Windows Server operating systems and Microsoft Active Directory.
- Working knowledge of Microsoft Office applications.
- Working knowledge of server hardware, workstation technologies, and storage solutions across common manufacturers.
- Basic knowledge of networking technologies, including routers, switches, access points, and related equipment.
- Basic knowledge or familiarity with Unified Communications technologies.
- Ability to explain technical concepts and solutions clearly to non-technical users.
- Strong organizational skills and ability to manage multiple tasks and priorities.
- Strong customer service and interpersonal skills.
- Effective verbal and written communication skills, including clear documentation of issues and solutions.
- Familiarity with cost accounting, budgeting, and forecasting.
- Ability and willingness to comply with company safety initiatives and code of conduct.
- Ability and willingness to travel frequently to plants, satellite offices, and job sites as required.
Nice To Haves
- CompTIA Network+ certification.
- Microsoft Role-Based Certification (Single-Exam).
Responsibilities
- Respond to and resolve IT Service Desk requests promptly and in accordance with service levels.
- Diagnose and resolve local network and communication issues.
- Support the maintenance and administration of the local Active Directory OU, network applications, servers, file shares, and network services in accordance with company policies.
- Assist in developing and maintaining business unit IT documentation.
- Assist with coordinating the acquisition, installation, configuration, and maintenance of iPads, PCs, and networking equipment.
- Maintain accurate hardware inventory, software licensing, and asset rotation records.
- Track and document the complete lifecycle of IT assets, including acquisition, issuance, and disposal.
- Support the design, installation, and maintenance of IT resources for acquisitions, large projects, and joint ventures.
- Travel to job sites to assist with site configuration, setup, and problem resolution.
- Virtually assist users with requests and technical issues.
- Support business applications and systems in accordance with best practices and corporate IT standards.
- Troubleshoot and resolve PC hardware and software issues to minimize downtime and meet SLA requirements.
- Assist Business Unit management with assessing future IT needs, budgets, forecasts, licensing, and asset strategies.
- Maintain ongoing communication with the IT Manager and local Business Manager to support issue resolution, prioritization, and alignment of IT services with business needs.
- Comply with, understand, and support company safety initiatives.
- Abide by the company code of conduct and work both independently and as part of a team as required.
Benefits
- Paid holidays
- Sick leave
- Medical insurance, including a choice of two PPO plans through Anthem BlueCross for salaried employees
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending plans
- Programs for musculoskeletal health and mental wellness
- Health Savings Account (HSA) option
- Flexible Spending Account (FSA) option
- 401(k) plan with a 100% match on the first 6% of eligible compensation deferred by salaried employees, with immediate vesting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
