IT Clinical Systems Analyst (Epic Grand Central)

UMC Health System • Richmond, KY

6d • Onsite

About The Position

The IT Clinical System Analyst-Entry is responsible for performing activities related to designing, building, testing, implementing, training, evaluating, maintaining, upgrading, enhancing, and supporting their assigned clinical information systems. This role focuses on Case Management Workflows and involves daily assignments such as assisting in comprehensive application testing, communicating project status, managing incident and service requests, functioning in an on-call role, assisting in system downtimes, and evaluating business processes for improvements.

Requirements

• High School Diploma or GED
• Applicable license
• Ability to communicate with end users to ensure that customer needs are understood and appropriate decisions are facilitated
• Possess strong communication skills, analytical, project management, and problem solving skills
• Ability to work in a team environment and independently
• PC skills and understanding of commonly used software a plus

Nice To Haves

• Epic Grand Central
• Focus on Case Management Workflows

Responsibilities

• Assist in the comprehensive testing of applications to include but not limited to documentation of testing progress and communications of all issues, unit and integration testing, and coordination of workflow validation with super users.
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project.
• Manages incoming Incident Requests (IRs) and/or Service Requests (SRs) timely and to resolution within the established timeframe. When a resolution cannot be identified, escalation to the appropriate manager and/or vendor is required.
• Functions in an on-call role for assigned systems; available to adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Staff both scheduled and unscheduled system downtimes as needed and round on assigned units and ensure clinical system availability during service interruption. Responsible for notifying supported area(s) when functionality is restored.
• Assists in the evaluation of business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED