Applications Analyst, Staff - Epic Grand Central

VCU Health•Richmond, VA

2d•$75,525 - $117,083

About The Position

The Applications Analyst-Staff manages or performs work associated with analysis, design, implementation, operation, deployment, and support of the organization’s information technology resources. This role provides solutions to complex technical problems of diverse scope, requiring analysis and evaluation of multiple factors. The position is part of the Grand Central Epic Application team. The analyst designs and performs system builds to meet customer needs and align with the organization’s information systems architecture. The role gathers and analyzes user information, defines system procedure scope and objectives, conducts feasibility studies, writes system and configuration specifications, and maintains technical documentation. It also includes impact assessment and remediation, troubleshooting application issues, supporting upgrades and improvements, and leading design sessions with end users or cross-functional teams. The analyst may guide team members, uses senior team members for validation, and follows system standards and best practices. The role requires an associate degree in a related field or an equivalent combination of related education and experience, and three years of related experience, including one year of direct related IT application experience. Epic certification appropriate to the area of responsibility may be required as determined by leadership; required certification must be completed within 90 days of final training and maintained. The position provides on-call support as needed and involves a general office environment, variable workloads, interruptions, and periods of working alone. Applicants must permanently reside in Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia. The stated compensation range is $75,524.80–$117,083.20; actual offers depend on relevant experience, credentials, and qualifications.

Requirements

Associate degree in a related field or an equivalent combination of related education and experience; a combination of education and experience may be considered in lieu of a degree.
Three years of related experience, including one year of direct related IT application experience.
Broad knowledge of the system development life cycle and application development experience.
Understanding of the workflow of at least one central application area, including monitoring and troubleshooting tools.
Broad application knowledge of key clinical areas and/or the revenue cycle.
Knowledge of interactions between application subspecialties and ability to lead joint design and development efforts.
Understanding of general-purpose systems and competent knowledge of associated tools.
Commitment to diversity, equity, and inclusion, including continuous development, modeling inclusive behaviors, and proactively managing bias.
Permanent residence in one of the listed eligible states.
Must complete and maintain Epic certification for the appropriate role if required by leadership; applicable project and exam requirements must be passed within three attempts, and certification must be completed within 90 days of final training.

Nice To Haves

Bachelor’s degree in business, a clinically related field, health informatics, or computer science, or equivalent.
Previous experience in training, building, and/or supporting the organization’s electronic health record suite.
Ability to independently develop approaches to moderate solutions and complete work accurately and with sound judgment while meeting objectives.
Epic certification in module(s) appropriate to the area of responsibility, if applicable and as determined by leadership.

Responsibilities

Provide solutions to complex technical problems requiring analysis and evaluation of multiple factors.
Design and perform system builds that meet customer needs and align with the organization’s information systems architecture.
Collect and analyze information from system users, formulate the scope and objectives of system procedures, and conduct feasibility studies for possible solutions.
Write system and configuration specifications that meet user needs upon implementation.
Prepare and maintain technical documentation to guide users and support system operation, maintenance, and development.
Perform impact assessments and ensure remediation is completed.
Use senior team members for validation.
Troubleshoot application issues, submit service requests to vendors, and follow advanced correction steps.
Assist in designing and recommending solutions, testing, and supporting system upgrades and improvements.
Lead design sessions with end users and/or cross-functional teams.
Guide other team members when appropriate.
Adhere to system standards and best practices.
Collaborate on and implement diversity, equity, and inclusion initiatives across the health system.
Perform other assigned duties and participate in special projects supporting the mission of VCUHS; accept alternate assignments as required by business needs.
Provide on-call support as needed.