IT Client Support Specialist I

University of Central Florida•Orlando, FL

3d•Onsite

About The Position

The FIEA professional rate graduate program serves over 170 students, faculty and staff in a state-of-the-art production and lab facility that demands 24/7 service and availability. This position serves as the primary contact to provide equipment and service for the numerous computers and laptops, servers, printers (3D and conventional), game development and other software, game consoles, motion-capture equipment and engineering, presentation A/V screens and projectors, and associated peripherals. This position is located at the UCF Downtown Campus.

Requirements

High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Valid Class E driver’s license.
Must be authorized to work for any U.S. employer.
Must reside in Florida as of the date the employment begins.

Nice To Haves

Bachelor’s or Master’s degree in a related field like Art, Computer Science, Engineering, or Information Technology.
Previous Computer/IT and/or Operations/Logistics Support Experience.
Strong Microsoft Office 365 software experience.
Strong art development software experience, including Adobe Photoshop, Adobe Creative Suite, Autodesk Maya, Autodesk Suite, Maxon ZBrush, and SideFX Houdini.
Basic 3D printing experience.
Basic audio/visual equipment connectivity experience.
Strong experience with rigging preferred for Mocap Engineering support.

Responsibilities

Provide concierge-level service and support.
Student/Employee Add/Delete/Moves in the student labs and employee offices.
Inventory and surplus of FIEA assets.
Event logistics and support.
Breakroom inventory and maintenance.
Service Now service tickets.
Technology support, including audio/visual equipment, desktops and laptops, game consoles, 3D printing, rendering servers, and Mocap engineering.